Re: Protecting Client Identity

["Sheldon Malm" <smalm () ncircle com>]

Depending on the risk associated with client authentication, two factor may be warranted if it's practical.  The number 
of clients and/or third parties contacting you will be part of the "practical" assessment.

This is why credit card companies typically want card number, expiry, and sometimes security code from the back of the 
card in addition to a secret word or challenge/response pair.  "Something you have + something you know" has become a 
cliche for a reason.  :)

I hope this helps.

------Original Message------
From: brookerj () wealthmgmt com
To: security-basics () securityfocus com
Sent: 25 Mar 2008 3:18 PM
Subject: Protecting Client Identity

What are the best practices generally used to authenticate a client or external advisor that is calling in to get 
information regarding a client's account? We have discussed the use of non-specific client questions that would be 
stored in our CRM however I would like to hear what other corporations are doing. Specifically in the financial 
industries area.

Thank you,


--------------------------
Sheldon Malm
Director 
Security Research and Development
nCircle VERT

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