RE: Exhausted Problem-Compsec Issue.

["Bowers, Jeramy J" <jebowers () iupui edu>]

DJ, 

Q1. By blue screen, do you mean the blue screen of death (as in stop error
with much text that cannot be read before the system restarts) or the blue
background typical before the login screen appears?

Q2. I know that some full disk encryption software causes lag time at OS
start.  You are reporting 90-120 seconds between the Windows splash screen
and the blue screen.  What was the typical time between the splash screen
and [the login screen or desktop visible] before the error started?

Q3. Do you have two (or more) sticks of RAM in the computer?  If so, try
removing one half of the sticks and booting, and then boot with only the
other half.  My first guess would be a bad spot in the RAM, based on the
symptoms you describe.

JJB

-----Original Message-----
From: DJ C [mailto:axanico () gmail com] 
Sent: Saturday, September 29, 2007 11:19 PM
To: security-basics () securityfocus com
Subject: Exhausted Problem-Compsec Issue.

Hello list, I usually sit back everyday when checking email and read through
all of your great posts and find very useful and in-dept info.You all raise
very important questions and I learn so much from all the contributors. Well
I hope someone here can at least point me in the right direction with a very
rough issue I am having with my main laptop. Here is the issue:
I have an acer aspire 9500 series model dq70. I have been using this machine
with minimal issues, however, at current boot attempt i am able to get to
the windows splash screen and after 90-120 seconds a blue screen flashes and
the computer restarts immediately. It turns out I have a bad checksum error
that would be a very solvable issue but here is the kicker. I have my
computer encrypted using compusec PC security suite. Now, right after POST
this program requires user authentication and password. I am able to login
fine but this is where it takes me to the splash and the issue presents
itself. One solution to this would be to drop in via a cd-os like linux
knoppix or a diag cd BUT, when I change the boot sequence to DVD/CD rom in
the bios and
restart- the drive reads but my security software still boots to compusec
screen for username and pw and after auth boots to the splash as if no
changes have been made. I am trying to fix this issue by utilizing the
knoppix cd but even if i was to decide to reformat I just cant seem to get
the boot sequence to take effect due to the software.
How can I disable Compusec and boot to cd? Ive got the username and pw but
nothing is working.
Over three weeks scratching my head here and Ive posted on tech support
forums and Compusec forums to no avail. I cant afford to shell out major
$$$$ to fix this and all I need really is to be able to boot to cd. At this
point im willing to take a full data loss and reformat (if necessary) Any
help suggestions or comments is GREATLY appreciated.

P.S.
I will never use or recommend Compusec software.

Thank you for your time.

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