Security Basics mailing list archives
Re: Hard Drive data security (slightly OT)
From: Kirk Schafer <infosec-capital () rainswept com>
Date: Mon, 18 Oct 2004 18:01:55 -0500
Quite true, more so in business. In cases where an entire unit is replaced (for example a failed network switch), sending the entire replacement and giving you say, 20 days to return the defective device is standard. Imagine the fallout if you had to ship an 80-port switch off and wait for repairs. Best situation is in company relationships, where they agree to cross-ship a part (properly secured with a credit card) that they may not to an individual.
Kirk Chris Carter wrote:
GuidoZ wrote:OEMs like Dell, Compaq, HP, etc want the bad parts to ensure they are bad. It also gives them a cusion they can use to keep some people from returning things for repair. (They intentionally take 2-4 weeks for a turnaround, plus make it a pain in the ass to do so. Saves them money in the long run.)Hummm errr. That is a rather subjective viewpoint. These manufacturers don't take 2-4 weeks for a turnaround (more like 1-2 days between manufacturer and the dealer). As an example, back in the early 90's Compaq decoupled the flow of the spares process, effectively shipping new spares back to the customer before receiving the 'defective' part at the factory. Furthermore it kept local pools of the most common spare parts for fast delivery. This was done in order to improve customer service (partly due to the potentially long distances that spares would have to travel to and from the factory and so that it wouldn't be a pain in the proverbial arse). Nevertheless, if you had in your experience bumped into a sloppy dealer it could delay the process beyond Compaq's control. I would guess other manufacturers implemented similar processes. --- This message was certified virus free on sending. However it is not guaranteed to be virus free on reception. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.776 / Virus Database: 523 - Release Date: 12/10/2004
-- ___________________________________________________ Kirk Schafer Infosec Capital - Your Information Security Asset 308 East Broadway Ave, PO Box 1851 Fairfield, IA 52556 641-919-1783 (mobile) http://www.infosec-capital.com
Current thread:
- Re: Hard Drive data security, (continued)
- Re: Hard Drive data security Ansgar -59cobalt- Wiechers (Oct 07)
- Re: Hard Drive data security tony tony (Oct 12)
- RE: Hard Drive data security David Gillett (Oct 13)
- RE: Hard Drive data security D. Weiss (Oct 14)
- Re: Hard Drive data security Kirk Schafer (Oct 15)
- Re: Hard Drive data security Ghaith Nasrawi (Oct 15)
- RE: Hard Drive data security ssaehrig (Oct 15)
- Re: Hard Drive data security GuidoZ (Oct 15)
- Re: Hard Drive data security GuidoZ (Oct 15)
- RE: Hard Drive data security Chris Carter (Oct 18)
- Re: Hard Drive data security (slightly OT) Kirk Schafer (Oct 19)
- Re: Hard Drive data security (magnet link) Kirk Schafer (Oct 19)