RE: Hard Drive data security

["Chris Carter" <chris.carter () ebunda com>]

GuidoZ wrote:
> OEMs like Dell, Compaq, HP, etc want the bad parts to ensure 
> they are bad. It also gives them a cusion they can use to 
> keep some people from returning things for repair. (They 
> intentionally take 2-4 weeks for a turnaround, plus make it a 
> pain in the ass to do so. Saves them money in the long run.)

Hummm errr. That is a rather subjective viewpoint. These manufacturers don't
take 2-4 weeks for a turnaround (more like 1-2 days between manufacturer and
the dealer). As an example, back in the early 90's Compaq decoupled the flow
of the spares process, effectively shipping new spares back to the customer
before receiving the 'defective' part at the factory. Furthermore it kept
local pools of the most common spare parts for fast delivery. This was done
in order to improve customer service (partly due to the potentially long
distances that spares would have to travel to and from the factory and so
that it wouldn't be a pain in the proverbial arse). Nevertheless, if you had
in your experience bumped into a sloppy dealer it could delay the process
beyond Compaq's control. I would guess other manufacturers implemented
similar processes.

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