RE: eSupport

[chort <chort () amaunetsgothique com>]

On Tue, 2003-08-12 at 10:29, JAVIER OTERO wrote:
> We use Webex, good sevice, from Mexico long trip, you can use encription (aditional cost), you can recieve reports of 
> use, like we use for customer support some does not accept, we have reduce costs, improve our pesponse time.
>
> Ing. Fco. Javier Otero De Alba 
> Diplomado en Seguridad Informática ITESM CEM 
> Grupo Smartekh 
> Antivirus Expertos 
> Bussiness Continuity 
> Inftegrity 
> 5243-4782 al 84 Ext.300
> México, D.F. 
>
>
>
> -----Mensaje original-----
> De: Ben Adams [mailto:badams () onbase com]
> Enviado el: Martes, 12 de Agosto de 2003 07:52 a.m.
> Para: security-basics () securityfocus com
> Asunto: eSupport
>
>
> Has anyone had any real success / failures with either of the following
> products and if so why?
> Control-F1-LIVE! Or Webex for remote support.
> Looking to get some general feedback on exploits or positives with using
> either product.
> Thanks in Advance,
>
> Ben Adams
> LAN Administrator

The security company I work for uses Webex extensively (for
demonstrations) and with good results.  Our remote support is typically
accomplished by having an obscure port SSH connection to our hardware,
but if the company won't allow it we can use Webex to take control of a
desktop (with their permission, of course) and remotely control a
machine inside the firewall to open a connection to our hardware.

So far we haven't had any major complaints, and it's saved us a lot of
time and frustration.

-- 
Brian Keefer


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