Re: Npcap 0.03 call for test

[Tyson Key <tyson.key () gmail com>]

Aah, I had a look at "Programs, and Features", and it says that the AppEx
thing is "AMD Quick Stream" 3.4.4.0, published by AppEx Networks, of
Beijing (http://www.appexnetworks.com.cn/). I found a marketing document
regarding it at
http://support.amd.com/en-us/kb-articles/Pages/AMDQuickStreamTechnology.aspx
.

Tyson.

2015-07-28 16:03 GMT+01:00 Tyson Key <tyson.key () gmail com>:

> Hi Yang,
>
> Thanks for looking at these dumps.
>
> Yup, I think I enabled the verifier, a few months ago, whilst trying to
> debug some other issue (probably related to the AppEx thing), and I forgot
> that I kept it enabled.
>
> As for the dumpcap arguments, I just let Wireshark invoke it, through the
> GUI - so the arguments are whatever it spits out by default, to set up
> various pipes. I'd have to surgically remove NPCap, and replace it with
> regular WinPCap, and then try to trace Wireshark Qt/GTK, to learn the
> arguments (or see if "tasklist /V", or some other utility reveals them).
> I'd expect that they'd look similar to the ones issued under Linux, modulo
> device names, though.
>
> I'm kinda surprised that Asset is responsible for some of the crashes, to
> be honest. Sure, it does funny things with multicasting, as a UPnP server
> implementation, but it's usually pretty reliable, in general operation.
> Might be worth me reporting a bug to Illustrate, when I get chance; and
> I'll see what happens if I uninstall it, in the meantime.
>
> As for AppEx, I'm pretty sure that I removed its driver from all of my
> interfaces, but I wouldn't be surprised if there's not something vestigial.
> Going to see if I can fully cleanse it from my system, since it was an
> OEM-supplied product, and not something that I opted to install. (And I've
> had BSoDs from it before, whilst trying to diagnose some WLAN problems). I
> think it's supposed to be some sort of "game/multimedia quality-of-service
> optimisation" tool.
>
> Take care,
>
> Tyson.
>
> 2015-07-28 12:41 GMT+01:00 Yang Luo <hsluoyb () gmail com>:
>
> > Hi Tyson,
> >
> > I have analyzed the five dumps you provided:
> >
> > 1) 072715-32078-01.dmp
> > This dump is caused by nt!VerifierBugCheckIfAppropriate+0x3c code from
> > process svchost.exe, and it seems to be that you switched on Verifier
> > function for your system. I think there's no relationship with Npcap.
> >
> > 2) 072715-31968-01.dmp and 072715-32468-01.dmp
> > this dump provides BSoD about SYSTEM_SERVICE_EXCEPTION. It is caused
> > by ndis!NdisFOidRequest+62 code from process dumpcap.exe. As Npcap uses
> > NdisFOidRequest calls, I think it's possibly a bug. I'd like to know how
> > you used dumpcap.exe, like parameters?
> >
> > 3) 072715-33859-01.dmp and 072715-48062-01.dmp
> > It is caused by Asset-uPNP.exe, from Asset audio server software provided
> > by illustrate. I think maybe you would like to disable or uninstall it
> > first, to see if the fault still happens. WinDbg also reports
> > that OVERLAPPED_MODULE: Address regions for 'nwifi' and 'appexDrv.sys'
> > overlap. 'appexDrv.sys''s description is " "AppEx Accelerator LWF/WFP
> > Driver L.E."".  nwifi.sys seems to be a Microsoft built-in component,
> > and AppEx Networks Accelerator seems to be a VPN software, unfortunately, I
> > didn't find a download link. But this is maybe not the main cause, whatever
> > you can try to shutdown it to see if there's any change.
> >
> > 072715-48062-01.dmp's report is pasted here:
> >
> >
> > *******************************************************************************
> > *
> >     *
> > *                        Bugcheck Analysis
> >      *
> > *
> >     *
> >
> > *******************************************************************************
> >
> > Use !analyze -v to get detailed debugging information.
> >
> > BugCheck C2, {7, 1200, 0, ffffe0008d01cbf8}
> >
> > fffff80059152240: Unable to get special pool info
> > fffff80059152240: Unable to get special pool info
> > unable to get nt!MmPoolCodeStart
> > unable to get nt!MmPoolCodeEnd
> > Probably caused by : NETIO.SYS (
> > NETIO!NetioCompleteCloneNetBufferListChain+1508d )
> >
> > Followup: MachineOwner
> > ---------
> >
> > 0: kd> !analyze -v
> >
> > *******************************************************************************
> > *
> >     *
> > *                        Bugcheck Analysis
> >      *
> > *
> >     *
> >
> > *******************************************************************************
> >
> > BAD_POOL_CALLER (c2)
> > The current thread is making a bad pool request.  Typically this is at a
> > bad IRQL level or double freeing the same allocation, etc.
> > Arguments:
> > Arg1: 0000000000000007, Attempt to free pool which was already freed
> > Arg2: 0000000000001200, (reserved)
> > Arg3: 0000000000000000, Memory contents of the pool block
> > Arg4: ffffe0008d01cbf8, Address of the block of pool being deallocated
> >
> > Debugging Details:
> > ------------------
> >
> >
> > OVERLAPPED_MODULE: Address regions for 'nwifi' and 'appexDrv.sys' overlap
> >
> > POOL_ADDRESS:  ffffe0008d01cbf8
> >
> > FREED_POOL_TAG:  NDnd
> >
> > BUGCHECK_STR:  0xc2_7_NDnd
> >
> > CUSTOMER_CRASH_COUNT:  1
> >
> > DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
> >
> > PROCESS_NAME:  Asset-uPNP.exe
> >
> > CURRENT_IRQL:  2
> >
> > LAST_CONTROL_TRANSFER:  from fffff8005912fff2 to fffff80058fdbca0
> >
> > STACK_TEXT:
> > ffffd000`27118f88 fffff800`5912fff2 : 00000000`000000c2 00000000`00000007
> > 00000000`00001200 00000000`00000000 : nt!KeBugCheckEx
> > ffffd000`27118f90 fffff800`3763083d : 00000000`00000000 ffffe000`8d596040
> > 000008fe`00000010 00000014`00000000 : nt!ExAllocatePoolWithTag+0x1102
> > ffffd000`27119080 fffff800`376023f1 : 00000000`00000000 ffffe000`8ceb3740
> > 00000000`00000000 00000000`00000000 :
> > NETIO!NetioCompleteCloneNetBufferListChain+0x1508d
> > ffffd000`271190f0 00000000`00000000 : 00000000`00000000 00000000`00000000
> > 00000000`00000000 00000000`00000000 :
> > NETIO!NetioDereferenceNetBufferListChain+0x2d1
> >
> >
> > STACK_COMMAND:  kb
> >
> > FOLLOWUP_IP:
> > NETIO!NetioCompleteCloneNetBufferListChain+1508d
> > fffff800`3763083d 90              nop
> >
> > SYMBOL_STACK_INDEX:  2
> >
> > SYMBOL_NAME:  NETIO!NetioCompleteCloneNetBufferListChain+1508d
> >
> > FOLLOWUP_NAME:  MachineOwner
> >
> > MODULE_NAME: NETIO
> >
> > IMAGE_NAME:  NETIO.SYS
> >
> > DEBUG_FLR_IMAGE_TIMESTAMP:  540ebbe6
> >
> > FAILURE_BUCKET_ID:
> >  X64_0xc2_7_NDnd_NETIO!NetioCompleteCloneNetBufferListChain+1508d
> >
> > BUCKET_ID:
> >  X64_0xc2_7_NDnd_NETIO!NetioCompleteCloneNetBufferListChain+1508d
> >
> > Followup: MachineOwner
> > ---------
> >
> > On Tue, Jul 28, 2015 at 3:12 PM, Tyson Key <tyson.key () gmail com> wrote:
> >
> > > I just uploaded my MiniDumps to
> > > https://dl.dropboxusercontent.com/u/670345/MiniDump.rar, if it makes
> > > debugging this easier.
> > >
> > > Tyson.
> > >
> > > 2015-07-28 8:08 GMT+01:00 Tyson Key <tyson.key () gmail com>:
> > >
> > > > Hi Yang,
> > > >
> > > > Thanks for looking into this.
> > > >
> > > > I can't remember when/how I installed Win10PCap (guessing that I
> > > > briefly had a look, but couldn't get it to do anything on my machine, and
> > > > just removed it), but I'm using VMware Player 6.0.7 build-2844087 (haven't
> > > > got Workstation/Server installed); and I tried a dance of
> > > > upgrading/downgrading/upgrading my AR9485WB-EG WLAN driver (first by
> > > > downloading the package from
> > > > http://support.lenovo.com/us/en/downloads/ds032333, to take me from
> > > > 10.0.0.242, to 10.0.0.75; and then using Device Manager's driver update
> > > > function, to take me to 3.0.1.155 (which I'm guessing is probably older
> > > > than 242 - I'm just guessing from the sketchy build dates) - which gave me
> > > > a different type of BSoD, initially, after starting Wireshark, but let me
> > > > capture traffic for a little while, after rebooting.
> > > >
> > > > Here's all of the MiniDump summaries that I could find:
> > > >
> > > > ==================================================
> > > > Dump File         : 072715-31968-01.dmp
> > > > Crash Time        : 27/07/2015 07:02:32 pm
> > > > Bug Check String  : SYSTEM_SERVICE_EXCEPTION
> > > > Bug Check Code    : 0x0000003b
> > > > Parameter 1       : 00000000`c0000005
> > > > Parameter 2       : fffff801`1be5d485
> > > > Parameter 3       : ffffd000`2324e980
> > > > Parameter 4       : 00000000`00000000
> > > > Caused By Driver  : ntoskrnl.exe
> > > > Caused By Address : ntoskrnl.exe+150ca0
> > > > File Description  : NT Kernel & System
> > > > Product Name      : Microsoft® Windows® Operating System
> > > > Company           : Microsoft Corporation
> > > > File Version      : 6.3.9600.17736 (winblue_r9.150322-1500)
> > > > Processor         : x64
> > > > Crash Address     : ntoskrnl.exe+150ca0
> > > > Stack Address 1   :
> > > > Stack Address 2   :
> > > > Stack Address 3   :
> > > > Computer Name     :
> > > > Full Path         : C:\WINDOWS\Minidump\072715-31968-01.dmp
> > > > Processors Count  : 4
> > > > Major Version     : 15
> > > > Minor Version     : 9600
> > > > Dump File Size    : 281,520
> > > > Dump File Time    : 27/07/2015 07:03:33 pm
> > > > ==================================================
> > > >
> > > > ==================================================
> > > > Dump File         : 072715-32078-01.dmp
> > > > Crash Time        : 27/07/2015 06:47:01 pm
> > > > Bug Check String  : BAD_POOL_CALLER
> > > > Bug Check Code    : 0x000000c2
> > > > Parameter 1       : 00000000`00000099
> > > > Parameter 2       : ffffe000`7d4b31b8
> > > > Parameter 3       : 00000000`00000000
> > > > Parameter 4       : 00000000`00000000
> > > > Caused By Driver  : tcpip.sys
> > > > Caused By Address : tcpip.sys+42856
> > > > File Description  : TCP/IP Driver
> > > > Product Name      : Microsoft® Windows® Operating System
> > > > Company           : Microsoft Corporation
> > > > File Version      : 6.3.9600.16384 (winblue_rtm.130821-1623)
> > > > Processor         : x64
> > > > Crash Address     : ntoskrnl.exe+150ca0
> > > > Stack Address 1   :
> > > > Stack Address 2   :
> > > > Stack Address 3   :
> > > > Computer Name     :
> > > > Full Path         : C:\WINDOWS\Minidump\072715-32078-01.dmp
> > > > Processors Count  : 4
> > > > Major Version     : 15
> > > > Minor Version     : 9600
> > > > Dump File Size    : 281,520
> > > > Dump File Time    : 27/07/2015 06:48:04 pm
> > > > ==================================================
> > > >
> > > > ==================================================
> > > > Dump File         : 072715-32468-01.dmp
> > > > Crash Time        : 27/07/2015 06:34:37 pm
> > > > Bug Check String  : SYSTEM_SERVICE_EXCEPTION
> > > > Bug Check Code    : 0x0000003b
> > > > Parameter 1       : 00000000`c0000005
> > > > Parameter 2       : fffff801`962a446e
> > > > Parameter 3       : ffffd001`1bd0f980
> > > > Parameter 4       : 00000000`00000000
> > > > Caused By Driver  : ndis.sys
> > > > Caused By Address : ndis.sys+546e
> > > > File Description  : Network Driver Interface Specification (NDIS)
> > > > Product Name      : Microsoft® Windows® Operating System
> > > > Company           : Microsoft Corporation
> > > > File Version      : 6.3.9600.16384 (winblue_rtm.130821-1623)
> > > > Processor         : x64
> > > > Crash Address     : ntoskrnl.exe+150ca0
> > > > Stack Address 1   :
> > > > Stack Address 2   :
> > > > Stack Address 3   :
> > > > Computer Name     :
> > > > Full Path         : C:\WINDOWS\Minidump\072715-32468-01.dmp
> > > > Processors Count  : 4
> > > > Major Version     : 15
> > > > Minor Version     : 9600
> > > > Dump File Size    : 281,520
> > > > Dump File Time    : 27/07/2015 06:35:48 pm
> > > > ==================================================
> > > >
> > > > ==================================================
> > > > Dump File         : 072715-33859-01.dmp
> > > > Crash Time        : 27/07/2015 05:11:25 pm
> > > > Bug Check String  : BAD_POOL_CALLER
> > > > Bug Check Code    : 0x000000c2
> > > > Parameter 1       : 00000000`00000007
> > > > Parameter 2       : 00000000`00001200
> > > > Parameter 3       : 00000000`00000000
> > > > Parameter 4       : ffffe000`8d01cbf8
> > > > Caused By Driver  : ntoskrnl.exe
> > > > Caused By Address : ntoskrnl.exe+150ca0
> > > > File Description  : NT Kernel & System
> > > > Product Name      : Microsoft® Windows® Operating System
> > > > Company           : Microsoft Corporation
> > > > File Version      : 6.3.9600.17736 (winblue_r9.150322-1500)
> > > > Processor         : x64
> > > > Crash Address     : ntoskrnl.exe+150ca0
> > > > Stack Address 1   :
> > > > Stack Address 2   :
> > > > Stack Address 3   :
> > > > Computer Name     :
> > > > Full Path         : C:\WINDOWS\Minidump\072715-33859-01.dmp
> > > > Processors Count  : 4
> > > > Major Version     : 15
> > > > Minor Version     : 9600
> > > > Dump File Size    : 281,520
> > > > Dump File Time    : 27/07/2015 05:12:34 pm
> > > > ==================================================
> > > >
> > > > ==================================================
> > > > Dump File         : 072715-48062-01.dmp
> > > > Crash Time        : 27/07/2015 05:00:25 pm
> > > > Bug Check String  : BAD_POOL_CALLER
> > > > Bug Check Code    : 0x000000c2
> > > > Parameter 1       : 00000000`00000007
> > > > Parameter 2       : 00000000`00001200
> > > > Parameter 3       : 00000000`00000000
> > > > Parameter 4       : ffffe000`4bc1b4c8
> > > > Caused By Driver  : ntoskrnl.exe
> > > > Caused By Address : ntoskrnl.exe+150ca0
> > > > File Description  : NT Kernel & System
> > > > Product Name      : Microsoft® Windows® Operating System
> > > > Company           : Microsoft Corporation
> > > > File Version      : 6.3.9600.17736 (winblue_r9.150322-1500)
> > > > Processor         : x64
> > > > Crash Address     : ntoskrnl.exe+150ca0
> > > > Stack Address 1   :
> > > > Stack Address 2   :
> > > > Stack Address 3   :
> > > > Computer Name     :
> > > > Full Path         : C:\WINDOWS\Minidump\072715-48062-01.dmp
> > > > Processors Count  : 4
> > > > Major Version     : 15
> > > > Minor Version     : 9600
> > > > Dump File Size    : 281,520
> > > > Dump File Time    : 27/07/2015 05:01:58 pm
> > > > ==================================================
> > > >
> > > > Frustratingly, since there are so many variables involved (unscientific
> > > > method!), it seems like I'm playing a Jenga game with trying to make this
> > > > work, since if I remove, or change something, it works for a little while,
> > > > and then crashes in a creative, new way. (And I don't want to reinstall
> > > > everything, since I don't have a disk big enough to back everything up). :(
> > > >
> > > > I've uploaded a copy of the Nurago Web Meter to
> > > > https://dl.dropboxusercontent.com/u/670345/nurago%20web%20meter.exe,
> > > > and I seem to also have an older installer for it in my "Downloads"
> > > > directory, which may exercise the LSP architecture of WinSock differently.
> > > >
> > > > The SYSTEM_SERVICE_EXCEPTION error is interesting, as it is one of the
> > > > few that reveals a problem in WinSock/NDIS...
> > > >
> > > > I would try it in a virtual machine - but it wouldn't get us any closer
> > > > to diagnosing why it fails to work, with my not-so-unique configuration.
> > > >
> > > > Tyson.
> > > >
> > > > 2015-07-28 7:27 GMT+01:00 Yang Luo <hsluoyb () gmail com>:
> > > >
> > > > > On Mon, Jul 27, 2015 at 10:42 PM, Tyson Key <tyson.key () gmail com>
> > > > > wrote:
> > > > >
> > > > > > After rebooting from uninstalling MS NetMon, I restarted Wireshark,
> > > > > > and got the usual "NPF service not running; no interfaces available" note.
> > > > > > This persists, even if I try "NPFInstall -r", and Wireshark still claims
> > > > > > that no interfaces are available.
> > > > > "*NPFInstall -r*" isn't used in Npcap. "*NPF service not running; no
> > > > > interfaces available*" is a common problem for Npcap previous
> > > > > versions. And I think it should disappear if you have uninstalled previous
> > > > > versions totally.
> > > > >
> > > > >
> > > > > > Eventually, after uninstalling NPCap, removing all of the loopback
> > > > > > interfaces, and running CCleaner to remove any residual registry data, and
> > > > > > then rebooting yet again, I could start Wireshark, and list the installed
> > > > > > interfaces - but unsurprisingly, a few moments later, I received another
> > > > > > BSoD.
> > > > > >
> > > > > > If it helps, my Wireshark version is:
> > > > > >
> > > > > > Version 1.99.8-492-g3f0f49d (v1.99.8rc0-492-g3f0f49d from master)
> > > > > >
> > > > > > Copyright 1998-2015 Gerald Combs <gerald () wireshark org> and
> > > > > > contributors.
> > > > > > License GPLv2+: GNU GPL version 2 or later <
> > > > > > http://www.gnu.org/licenses/old-licenses/gpl-2.0.html>
> > > > > > This is free software; see the source for copying conditions. There
> > > > > > is NO
> > > > > > warranty; not even for MERCHANTABILITY or FITNESS FOR A PARTICULAR
> > > > > > PURPOSE.
> > > > > >
> > > > > > Compiled (64-bit) with GTK+ 2.24.23, with Cairo 1.12.16, with Pango
> > > > > > 1.36.8, with
> > > > > > WinPcap (unknown), with libz 1.2.8, with GLib 2.42.0, with SMI 0.4.8,
> > > > > > with
> > > > > > c-ares 1.9.1, with Lua 5.2, with GnuTLS 3.2.15, with Gcrypt 1.6.2,
> > > > > > with MIT
> > > > > > Kerberos, with GeoIP, with PortAudio V19-devel (built Jul 22 2015),
> > > > > > with
> > > > > > AirPcap.
> > > > > >
> > > > > > Running on 64-bit Windows 8.1, build 9600, with locale English_United
> > > > > > Kingdom.1252, with Npcap version 0.01 (packet.dll version 0.03),
> > > > > > based on
> > > > > > WinPcap version 4.1.3 (packet.dll version 4.1.0.3001), based on
> > > > > > libpcap version
> > > > > > 1.0 branch 1_0_rel0b (20091008), with GnuTLS 3.2.15, with Gcrypt
> > > > > > 1.6.2, without
> > > > > > AirPcap.
> > > > > > AMD A6-5200 APU with Radeon(TM) HD Graphics     (with SSE4.2), with
> > > > > > 5577MB of
> > > > > > physical memory.
> > > > > >
> > > > > >
> > > > > > Built using Microsoft Visual C++ 12.0 build 31101
> > > > > >
> > > > > > Wireshark is Open Source Software released under the GNU General
> > > > > > Public License.
> > > > > >
> > > > > > Check the man page and http://www.wireshark.org for more information.
> > > > >
> > > > > I used Wireshark latest stable version: Version 1.12.6
> > > > > (v1.12.6-0-gee1fce6 from master-1.12). But I don't think it makes a
> > > > > difference by using stable version or development version, as its WinPcap
> > > > > related low-level code rarely changed between these two versions.
> > > > >
> > > > >
> > > > > > Other than NetMon (which I've removed), the only other things that I
> > > > > > think could be causing a conflict are either the VMware host-only
> > > > > > networking filters; the networking components included with whatever
> > > > > > Bluetooth stack Lenovo shipped; the massive pile of hacks installed by the
> > > > > > Gacela component of "Nurago Web Meter", or my Atheros WLAN drivers (which
> > > > > > caused Acrylic Wi-Fi's NDIS filters to crash, when I briefly had that
> > > > > > installed, a while ago).
> > > > >
> > > > > What version VMware are you using? Workstation or just Player? I used
> > > > > VMware Workstation 11.1.2 build-2780323 on my host, but I didn't install it
> > > > > on my test VM yet.
> > > > >
> > > > >
> > > > > Cheers,
> > > > > Yang
> > > > >
> > > > >
> > > > > ___________________________________________________________________________
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> > > >
> > > >
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