Re: Wireshark cannot initiate

[Stephen Fisher <steve () stephen-fisher com>]

On Jan 21, 2010, at 7:35 AM, Alvin Jiang wrote:

> I've been using Wireshark/Ethereal on my laptop for over 2 years, it's a great tool for me.

Glad to hear it :)

> However, I found it cannot initiate today.
> When I try to run it, the initial GUI comes out, but the dissector registeringp process always shows 0%. Meanwhile, 
> wireshark will take 100% CPU resource.
> So I tried to kill wireshark process via MS Windows Task Manager, strangely, this process cannot be killed, system 
> prompt 'The operation could not be completed. Access is denied'.

> My Operating System is Windows 2000 SP4.

This sounds a lot like bug #3270 (https://bugs.wireshark.org/bugzilla/show_bug.cgi?id=3270), which affects Windows 2000 
machines.

> And I'm just wondering if this problem has something to do with my installation of Symantec pcAnywhere today, because 
> wireshark worked perfectly yesterday.

That's always possible, though I'm not positive if pcAnywhere conflicts or not.

> My question is: could I run wireshark in 'debug' mode to find where the problem is Or is there any logs I can refer 
> to in order to resolve this problem?
> Any suggestion will be appreciated.

We do have a way to change the preferences file to show some debug info on the console, but it's not really geared 
toward problems like this.  We usually fire up a compiler's debugger to solve these problems :).

P.S. Please don't cross-post to wireshark-users and -dev.  A lot of us developers are on both lists.  This sort of 
problem is most appropriate for the -users list, and we can direct you take the discussion to the -dev list if 
necessary.


Steve
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