Fwd: [ngw] TID 7005674: Unable to Browse Container in Webaccess or GWIA install

["Michael Glenn" <MGlenn () cco state oh us>]

Once again, Wireshark proves the case. This Technical Information Document was the direct result of a LDAP trace 
generated by everyone's favorite troubleshooting tool. 
];) 
 
Unable to Browse Container in Webaccess or GWIA install if eDirectory Container is Populated with "Other Name"

This document (7005674 ( 
http://www.novell.com/support/search.do?cmd=displayKC&docType=kc&externalId=7005674&sliceId=1&docTypeID=DT_TID_1_1 )) 
is provided subject to the disclaimer ( 
http://www.novell.com/support/viewContent.do?externalId=7005674&sliceId=1#disclaimer ) at the end of this 
document.EnvironmentNovell GroupWise 8
Novell GroupWise 7
SituationInstalling GroupWise Webaccess Agent or GroupWise Internet Agent (GWIA) on Linux can display an LDAP container 
containing garbage characters.  If the desired context is represented by the garbage characters and trying to move 
forward with the install, an error "An Attempt to Add an Object to the Directory Failed (ad25)".
ResolutionThe problem is caused by an "Other Name" associated with the container name.  To work around the issue, 
temporarily remove the value in the "Other Name" field.

Steps:

1.  Open ConsoleOne and locate the container that shows badly during the install.  Open the properties of that 
container.
2.  Under the General | Identification tab, search for the "Other name" field and remove the contents of that field.
3.  If dealing with a multi server tree environment, allow the change to propagate to the other servers.
4.  Retry the installation
StatusReported to Engineering (Bug #594070)
Document
Document ID:7005674
Creation Date:04-06-2010
Modified Date:04-06-2010
Novell Product:GroupWise

Attachment: Part.002
Description:

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