Fw: (Case #4944266)

["Sean D. Ackley" <sean () ackind net>]

Response from Cisco follows...Pass it along!

sda.

----- Original Message ----- 
From: "Pete Davis" <psd () cisco com>
To: <sean () ackind net>
Sent: Wednesday, April 24, 2002 4:07 PM
Subject: FW: (Case #4944266)


> Sean,
>
> We attempted to tell people to ignore the messages in the past, but rather
> than ignoring them, they would accidentally say NO to one of them and cause
> the client to break on their machine, thus opening up support cases - in
> addition, they would receive annoying warnings every time various network
> binding activity happened on their machine. After receiving complaints for a
> year about this, we finally decided to do something until MS would sign our
> driver. The solution to problem is that v3.6 (release in August) will
> include signed drivers and this will be removed.
>
> Best Regards,
> -pete


----- Original Message ----- 
From: "Kayne Ian (Softlab)" <Ian.Kayne () softlab co uk>
To: <sean () ackind net>
Sent: Thursday, April 18, 2002 12:24 AM
Subject: FW: Fwd: Fw: Cisco VPN client


> Sean,
> I think they kind of missed the point. Oh well, hopefully someone at
> Cisco who can read an email from the bottom up will look into it.
>
> Regards,
>
> Ian Kayne
> Technical Specialist - IT Solutions
> Softlab Ltd - A BMW Company
>
>
> > -----Original Message-----
> > From: tac () cisco com [mailto:tac () cisco com]
> > Sent: 17 April 2002 21:54
> > To: Ian.Kayne () softlab co uk
> > Subject: Re: Fwd: Fw: Cisco VPN client
> >
> >
> > Dear Cisco Customer,
> >
> > Thank you for your email to tac () cisco com  Unfortunately we did not 
> > receive enough information to process your technical support request. 
> >
> > If you have access to the internet, we recommend that you 
> > open your case
> > using our online Case Open Tool located at 
> > http://www.cisco.com/TAC .  
> > The Case Open Tool prompts you for all of the information that is 
> > required to open a case.  The tool's questions, fields, and drop-down 
> > menu options quickly give Cisco engineers the information 
> > they need to 
> > assist you.  It typically takes less than two minutes to open
> > a case online, and cases opened online are routed to Cisco 
> > engineers faster
> > than cases opened by email or by telephone.
> >
> > For information regarding Cisco.com registration, please 
> > see  http://www.cisco.com/register/ 
> >
> >
> > If you choose to continue to request support on this issue by email, 
> > please make sure that your original email remains attached below by
> > using the reply function on your email to respond.  Please complete
> > and validate all of the required fields highlighted with  * on the 
> > following form. We are unable to open a case without this 
> > information.   
> >
> > REQUIRED INFORMATION
> > * CONTACT NAME: Carrie Cordeiro 
> > * CONTACT PHONE NUMBER: 
> > * CONTACT EMAIL ADDRESS: ccordeir () cisco com
> > * CONTRACT #: 
> > * SERIAL #: 
> > * PRODUCT TYPE (Model Number): 
> > * SOFTWARE VERSION: 
> > * COMPANY NAME: 
> > * EQUIPMENT LOCATION (Address): 
> > * BRIEF PROBLEM DESCRIPTION: 
> >
> > ADDITIONAL INFORMATION (if applicable)
> > ALTERNATE CONTACT NAME:
> > ALTERNATE CONTACT PHONE:
> > PICA I.D.: 
> > ON SITE PHONE:                     
> > PAGER #:
> > MOBILE #:
> > BUSINESS IMPACT (Low/Medium/High):
> >
> >
> > Once you submit this form and receive a reply with a case number you 
> > may email attachments containing configurations, show versions, show
> > controllers, etc. to attach () cisco com  Use your case number as the 
> > subject of your email.  Please do not send attachments to 
> > tac () cisco com
> >
> > Best Regards,
> >
> > --
> > Ryan Cruz
> > Customer Response Center
> > Technical Assistance Center
> > Cisco Systems
> >
> >
> > > Web Help Team & TAC,
> > >
> > > I think this message was misrouted to the cco-feedback 
> > alias by some email 
> > > routing software.  Can you determine who the proper group 
> > is who should be 
> > > receiving and responding to this feedback?
> > >
> > > -carrie
> > >
> > > > Date: Wed, 17 Apr 2002 12:06:56 -0700 (PDT)
> > > > X-Authentication-Warning: asteroid.cisco.com: eparser set 
> > sender to 
> > > > tac () cisco com using -f
> > > > From: sean () ackind net
> > > > To: cco-feedback () cisco com
> > > > Reply-to: sean () ackind net
> > > > Subject: Fw: Cisco VPN client
> > > >
> > > > Thought this was of interest to you guys.   I saw this 
> > myself in the
> > > > instructions, and thought it was really bad.  Maybe you 
> > should just instruct
> > > > people to ignore the error message and just choose "YES" 
> > to go through the
> > > > driver signing screen?
> > > >
> > > > Other than that, I have had GREAT luck with your Cisco shim.
> > > >
> > > >
> > > > sean.
> > > >
> > > > ----- Original Message -----
> > > > From: "Kayne Ian (Softlab)" <Ian.Kayne () softlab co uk>
> > > > To: "Vuln-Dev" <VULN-DEV () SECURITYFOCUS COM>
> > > > Sent: Wednesday, April 17, 2002 6:35 AM
> > > > Subject: Cisco VPN client
> > > >
> > > >
> > > > > Hey all,
> > > > > When installing the Cisco Systems VPN Client on Windows 
> > XP, it warns
> > > > > you that XP driver signing will cause some "error 
> > messages" to pop up
> > > > during
> > > > > the installation. To prevent this, instead of telling 
> > you just to OK them,
> > > > > it actually tells you to go and disable XP driver 
> > signing completely. It
> > > > > makes no mention of re-enabling it afterwards. Anyone 
> > else find that a bit
> > > > > of stupid advice?
> > > > >
> > > > > Just FYI, in case your users are doing this themselves.
> > > > >
> > > > > Ian Kayne
> > > > > Technical Specialist - IT Solutions
> > > > > Softlab Ltd - A BMW Company
> > > > >
> > > > >
> > > > > ** Softlab customer, Provident Financial Management 
> > Services (PFMS)
> > > > > has been short-listed in the category of Best Customer 
> > Contact Centre
> > > > > Led Project at the CRM Industry Awards, which are being 
> > held on 18th
> > > > > April.**
> > > > >
> > > > > ** Softlab presented with the exclusive EMEA Partner 
> > award for their
> > > > > continued success in the implementation of Genesys'
> > > > > most complex and demanding solutions in Europe. **
> > > > >
> > > > > For further information please see the Softlab website 
> www.softlab.co.uk
> > > > ********************************************************************
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> ** Softlab customer, Provident Financial Management Services (PFMS) 
> has been short-listed in the category of Best Customer Contact Centre 
> Led Project at the CRM Industry Awards, which are being held on 18th
> April.** 
>
> ** Softlab presented with the exclusive EMEA Partner award for their 
> continued success in the implementation of Genesys' 
> most complex and demanding solutions in Europe. **  
>
> For further information please see the Softlab website www.softlab.co.uk 
>
> ******************************************************************** 
> This email and any files transmitted with it are confidential and 
> intended solely for the use of the individual or entity to whom 
> they are addressed. 
>
> If you are not the intended recipient or the person responsible for 
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> this email in error and that any use of the information contained within 
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> Internet communications are not secure and Softlab does not accept 
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