Re: FW: softlayer.com

[Zach Hanna <Zachary.Hanna () gmail com>]

I think AT&T is involved now. If you still need something I can ask around.

On Mon, Mar 25, 2019 at 2:16 PM John Alcock <john () alcock org> wrote:

> Well,
>
> It has been a challenge.  I am not sure who helped or fixed the problem,
> but now anything hosted on softlayer.com is responding.
>
> I am not sure if there was anyone lurking on the list that helped out, but
> if you are, Thank You.
>
> I have a batch of new stuff not working, but they may be one off's.  I am
> trying to find a pattern.
>
> John
>
> On Fri, Mar 22, 2019 at 2:32 PM Travis Garrison <tgarrison () netviscom com>
> wrote:
>
> > Traceroute from here if it helps
> >
> >
> >
> > Tracing route to 138-43-128-1.reserved.highland.net [138.43.128.1]
> >
> > over a maximum of 30 hops:
> >
> >
> >
> >   1    <1 ms    <1 ms    <1 ms  [REDACTED]
> >
> >   2    <1 ms    <1 ms    <1 ms  [REDACTED]
> >
> >   3     1 ms     1 ms    <1 ms  [REDACTED]
> >
> >   4     1 ms    <1 ms    <1 ms  [REDACTED]
> >
> >   5     6 ms     6 ms     6 ms  v313.core1.mci3.he.net [216.218.213.141]
> >
> >   6    16 ms    16 ms    16 ms  100ge10-2.core1.dal1.he.net
> > [184.105.81.206]
> >
> >   7    26 ms    26 ms    26 ms
> > xo-as15-as2828.10gigabitethernet6-7.core1.dal1.he.net [184.105.255.78]
> >
> >   8    40 ms    39 ms    40 ms  207.88.14.198.ptr.us.xo.net
> > [207.88.14.198]
> >
> >   9    40 ms    39 ms    40 ms  207.88.12.178.ptr.us.xo.net
> > [207.88.12.178]
> >
> > 10    39 ms    39 ms    39 ms  216.156.16.239.ptr.us.xo.net
> > [216.156.16.239]
> >
> > 11    48 ms    48 ms    48 ms
> > ip65-46-198-198.z198-46-65.customer.algx.net [65.46.198.198]
> >
> > 12    41 ms    41 ms    41 ms
> > occm-6.dhcp.grp1-rng1.tncsvl.blomand.net.57.131.192.in-addr.arpa
> > [192.131.57.6]
> >
> > 13     *        *        *     Request timed out.
> >
> >
> >
> > Thanks
> >
> > Travis
> >
> >
> >
> > *From:* NANOG <nanog-bounces () nanog org> *On Behalf Of *Siyuan Miao
> > *Sent:* Friday, March 22, 2019 9:22 AM
> > *To:* Nikolas Geyer <nik () neko id au>
> > *Cc:* nanog () nanog org
> > *Subject:* Re: softlayer.com
> >
> >
> >
> > Perhaps it won't work because their customer support will ask you for
> > bi-directional traceroute and refused to forward to backbone team.
> >
> >
> >
> > Then they'll say it's not their fault and you can see the packet is
> > dropped outside our network.
> >
> >
> >
> > Here's a sample traceroute from SoftLayer Washington, San Jose and
> > Seattle in case someone needs it:
> >
> >
> >
> > aveline@iad02-sl01:~$ mtr 138.43.128.1 --report-wide
> >
> > Start: Fri Mar 22 17:20:42 2019
> >
> > HOST: iad02-sl01                                Loss%   Snt   Last   Avg
> > Best  Wrst StDev
> >
> >   1.|-- [REDACTED]                                 0.0%    10    1.4
> >  1.5   0.8   3.7   1.0
> >
> >   2.|-- ae13.dar02.wdc01.networklayer.com          0.0%    10    0.5
> >  3.3   0.4  28.6   8.8
> >
> >   3.|-- ae9.bbr01.eq01.wdc02.networklayer.com      0.0%    10    0.8
> >  0.8   0.7   1.0   0.0
> >
> >   4.|-- eqix-dc5.intellifiber.com                  0.0%    10    0.8
> >  1.2   0.8   2.2   0.3
> >
> >   5.|-- ae13-0.cr02.asbn01-va.us.windstream.net    0.0%    10    0.9
> >  0.9   0.9   1.0   0.0
> >
> >   6.|-- ae11-0.cr01.atln02-ga.us.windstream.net    0.0%    10   15.6
> > 16.1  15.6  17.4   0.5
> >
> >   7.|-- ae0-0.pe06.atln02-ga.us.windstream.net     0.0%    10   17.4
> > 16.1  15.9  17.4   0.3
> >
> >   8.|-- h43.88.198.64.static.ip.windstream.net     0.0%    10   24.7
> > 24.8  24.6  24.9   0.0
> >
> >   9.|-- east.tndodge-21.static.tncsvl.blomand.net  0.0%    10   22.6
> > 22.8  22.5  23.8   0.0
> >
> >  10.|-- ???                                       100.0    10    0.0
> >  0.0   0.0   0.0   0.0
> >
> >
> >
> > aveline@sjc03-sl01:~$ mtr 138.43.128.1 --report-wide
> >
> > Start: Fri Mar 22 16:21:04 2019
> >
> > HOST: sjc03-sl01                                Loss%   Snt   Last   Avg
> > Best  Wrst StDev
> >
> >   1.|-- [REDACTED]                                 0.0%    10    2.4
> >  2.0   0.3  14.3   4.3
> >
> >   2.|-- ae0.dar02.sjc01.networklayer.com           0.0%    10    1.0
> >  0.5   0.3   1.3   0.0
> >
> >   3.|-- ae9.bbr01.eq01.sjc02.networklayer.com      0.0%    10    0.8
> >  0.8   0.7   0.9   0.0
> >
> >   4.|-- eqix-sv1.windstream.com                    0.0%    10    0.9
> >  0.9   0.8   1.1   0.0
> >
> >   5.|-- ae6-0.cr02.lsaj01-ca.us.windstream.net     0.0%    10   11.6
> > 11.5  11.5  11.6   0.0
> >
> >   6.|-- ae-11-0.cr01.dlls01-tx.us.windstream.net   0.0%    10   42.6
> > 42.7  42.5  43.4   0.0
> >
> >   7.|-- ae7-0.cr02.atln02-ga.us.windstream.net     0.0%    10   64.0
> > 65.6  63.9  74.2   3.4
> >
> >   8.|-- ae1-0.pe06.atln02-ga.us.windstream.net     0.0%    10   62.3
> > 62.7  62.2  66.9   1.5
> >
> >   9.|-- h43.88.198.64.static.ip.windstream.net     0.0%    10   71.9
> > 72.0  71.9  72.2   0.0
> >
> >  10.|-- east.tndodge-21.static.tncsvl.blomand.net  0.0%    10   69.9
> > 68.8  68.6  69.9   0.3
> >
> >  11.|-- ???                                       100.0    10    0.0
> >  0.0   0.0   0.0   0.0
> >
> >
> >
> > aveline@sea04-sl01:~$ mtr 138.43.128.1 --report-wide
> >
> > Start: Fri Mar 22 08:19:09 2019
> >
> > HOST: sea04-sl01                                Loss%   Snt   Last   Avg
> > Best  Wrst StDev
> >
> >   1.|-- [REDACTED]                                 0.0%    10    0.7
> >  1.2   0.7   1.8   0.0
> >
> >   2.|-- ae12.dar02.sr01.sea01.networklayer.com     0.0%    10    0.6
> >  0.7   0.5   1.3   0.0
> >
> >   3.|-- ae9.bbr01.wb01.sea02.networklayer.com      0.0%    10    1.2
> >  1.0   0.7   1.5   0.0
> >
> >   4.|-- six.seattle-wa.us.windstream.net           0.0%    10    1.5
> >  1.0   0.7   1.7   0.0
> >
> >   5.|-- ae12-0.cr01.chcg01-il.us.windstream.net    0.0%    10   41.1
> > 41.2  41.0  41.6   0.0
> >
> >   6.|-- ae17-0.cr02.chcg01-il.us.windstream.net    0.0%    10   41.1
> > 41.4  41.1  42.0   0.0
> >
> >   7.|-- ae10-0.cr01.atln02-ga.us.windstream.net    0.0%    10   63.8
> > 64.4  63.5  71.1   2.3
> >
> >   8.|-- ae0-0.pe06.atln02-ga.us.windstream.net     0.0%    10   63.7
> > 63.7  63.5  64.0   0.0
> >
> >   9.|-- h43.88.198.64.static.ip.windstream.net     0.0%    10   71.6
> > 71.8  71.5  72.8   0.0
> >
> >  10.|-- east.tndodge-21.static.tncsvl.blomand.net  0.0%    10   71.8
> > 70.8  70.2  71.8   0.3
> >
> >  11.|-- ???                                       100.0    10    0.0
> >  0.0   0.0   0.0   0.0
> >
> >
> >
> >
> >
> > Regards,
> >
> > Siyuan Miao
> >
> >
> >
> >
> >
> > On Fri, Mar 22, 2019 at 10:10 PM Nikolas Geyer <nik () neko id au> wrote:
> >
> > This is the best approach. Have run into this problem a few times and had
> > zero success getting the filters removed without having SL customers log
> > tickets with support. Verbiage needs to be “this prefix is blocked, please
> > escalate to your backbone team”.
> >
> >
> >
> > Sent from my iPhone
> >
> >
> > On Mar 22, 2019, at 9:56 AM, Forrest Christian (List Account) <
> > lists () packetflux com> wrote:
> >
> > Another idea...
> >
> >
> >
> > Have you tried reaching out to some of the blocked sites?  They likely
> > have better contact information than is available publicly, especially a
> > larger one like indeed.
> >
> >
> >
> > On Thu, Mar 21, 2019, 3:41 PM John Alcock <john () alcock org> wrote:
> >
> > Still looking for anyone from softlayer.com
> >
> >
> >
> > It has been a challenge.  Anything hosted by softlayer.com is being
> > blocked.
> >
> >
> >
> > Here is a small list so far
> >
> >
> >
> > windowbook.tpondemand.com
> > ahainstructornetwork.americanheart.org
> > clover.com
> > Cebroker.com
> > Softlayer.com
> > indeed.com & Enforce Staffing
> >
> >
> >
> > It is growing every day.
> >
> >
> >
> > John
> >
> >
> >
> > On Wed, Mar 20, 2019 at 12:35 PM John Alcock <john () alcock org> wrote:
> >
> > Afternoon,
> >
> >
> >
> > Thought I would start a new thread.  After researching, traceroutes, etc,
> > I think I found my problem.
> >
> >
> >
> > 9 out of the 10 sites that subscribers on my new block is being hosted by
> > softlayer.
> >
> >
> >
> > Anyone on the list have contacts with softlayer.  Right now I have an
> > email to abuse.  The support line will not help me out.
> >
> >
> >
> > John