Re: Zayo woes

["Murphy, Bill via NANOG" <nanog () nanog org>]

Recently reached out to Zayo and found out we have a new account manager, and also discovered they were acquired by a 
company called ENA...

Bill
________________________________
From: NANOG <nanog-bounces+william.murphy=uth.tmc.edu () nanog org> on behalf of Mike Hammett <nanog () ics-il net>
Sent: Tuesday, September 19, 2023 7:19 AM
To: Randy Carpenter <rcarpen () network1 net>
Cc: nanog <nanog () nanog org>
Subject: Re: Zayo woes

External: Increase caution when handling links and attachments.

I've never understood companies that acquire and don't completely integrate as quickly as they can.



-----
Mike Hammett
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________________________________
From: "Randy Carpenter" <rcarpen () network1 net>
To: "JASON BOTHE" <jbothe () me com>
Cc: "nanog" <nanog () nanog org>
Sent: Monday, September 18, 2023 7:01:03 PM
Subject: Re: Zayo woes


The problem we have run into is that there does not appear to be a "Zayo." There are dozens of acquisitions of regional 
providers with completely different infrastructure and teams and they have done a very poor job at gluing it all 
together. I have seen service orders that have gone *years* without being complete. There are also currently some 
breaking-the-entire-regional-network sorts of outages going on currently. I am guessing what clued employees they still 
have are quite tied up.


-Randy


----- On Sep 18, 2023, at 7:06 PM, JASON BOTHE via NANOG nanog () nanog org wrote:

> Does anyone know what’s happening at Zayo? Tickets are taking weeks and months
> to get resolved, much less get a tech assigned to them.
>
> The folks answering the noc phone are mere order takers and are only reading
> from a script, manager on duty/escalation lines go to voicemail.
>
> If anyone can help get to a human in the transport group, that would be great.
> I’ve given up all hope at this point.
>
> Appreciated.
>
> Jason