Re: AT&T Business Center completely broken for months - is it the norm?

[Daniel Marks via NANOG <nanog () nanog org>]

This has been the case with most AT&T systems I’ve had to use in the past 5 years, FirstNet is even worse. As others 
suggested in trying different browsers, I found that a lot of (especially older) corporate firewalls just seem to hate 
AT&T websites and flipping on a VPN to <cloud provider> tends to resolve most of my issues.

-Dan

> On Oct 9, 2023, at 23:41, Mirai Azayaka <azayaka () apernet io> wrote:
>
> Hi NANOG,
>
> Maybe this topic is better suited for the complaint department of AT&T
> but I just want to confirm if it's just me or it's just AT&T...
>
> So I'm a new customer of AT&T's DIA network and I haven't been able to
> make a payment since day one. (And it has been several months.) Just
> wondering if a completely broken internal billing system is normal...
> I only have limited experience with Hurricane Electric and Equinix
> before. Wondering if Verizon or Comcast is also broken like AT&T. Here
> are the issues I had with their system:
> - Clicking random links around the portal will give you HTTP 400
> errors, sometimes.
> - I'm unable to add payment methods even after following the payment
> tutorial exactly. The portal consistently gives HTTP 413 errors.
> - Live chat doesn't work at all. Clicking the button returns HTTP 404
> in my debugging console.
> - Extremely slow for some tasks which may result in a HTTP 408.
>
> The system feels like a collection of HTTP error codes... How can it
> be so broken? Are other ISP's internal billing systems broken like
> this? Looking for anecdotes / experiences.
>
> Azayaka