Re: Request for assistance with Verizon FIOS connection

[Mel Beckman <mel () beckman org>]

Neil,

Sorry, I must have missed that branch of the thread. When you had a computer directly connected, did you happen to run 
a wire shark capture? That wouldn’t require an Ethernet tap.

 -mel

> On Jul 15, 2023, at 7:44 AM, Neil Hanlon <neil () neilhanlon com> wrote:
>
> On 15.07.2023 07:43, Mel Beckman wrote:
> > Matt,
> >
> > I missed where the OP indicated they've tried both a direct laptop connection as well as another router. I think you 
> > may have seen my reply suggesting that and thought that was the OP stating he'd done it.
>
> I missed it in my initial post, but had responded to your first reply in the thread saying I tried both my laptop and
> another (off the shelf) router.
>
> I didn't make any changes on my end here, but the connection has been (seemingly) stable for the past ~17 hours now.
>
> I will continue to monitor.
>
> Thanks all!
>
> -Neil
>
> > -mel
> > ________________________________
> > From: Matt Corallo <nanog () as397444 net>
> > Sent: Friday, July 14, 2023 9:44 PM
> > To: Mel Beckman <mel () beckman org>; Neil Hanlon <neil () shrug pw>; nanog () nanog org <nanog () nanog org>
> > Subject: Re: Request for assistance with Verizon FIOS connection
> >
> > OP indicated they've tried both a direct laptop connection as well as another router. That seems to
> > meet the requirement for having ruled out his home-made router, though obviously I agree one should
> > attempt to rule out any possible errors by doing transparent packet sniffing analyzing the problem
> > carefully before escalating an issue. Hopefully everyone on this list knows the value of the tech on
> > the other end of the line's time :)
> >
> > Matt
> >
> > > On 7/14/23 9:07 PM, Mel Beckman wrote:
> > > Getting the FCC involved seems premature, since the OP hasn't yet ruled out a problem with his home
> > > made router. Not that there's anything wrong with making your own router, but it seems there is a
> > > burden of proof on the end user to demonstrate the problem isn't at with the CPE. Even a test as
> > > simple as connecting a laptop up for a day and running pings would rule out the CPE.
> > >
> > >   -mel
> > > ----------------------------------------------------------------------------------------------------
> > > *From:* NANOG <nanog-bounces+mel=beckman.org () nanog org> on behalf of Matt Corallo <nanog () as397444 net>
> > > *Sent:* Friday, July 14, 2023 5:46 PM
> > > *To:* Neil Hanlon <neil () shrug pw>; nanog () nanog org <nanog () nanog org>
> > > *Subject:* Re: Request for assistance with Verizon FIOS connection
> > > I've always had good luck with https://consumercomplaints.fcc.gov/hc/en-us
> > > <https://consumercomplaints.fcc.gov/hc/en-us>. This tends to result in
> > > a higher-level tech getting assigned to your ticket at least at larger providers. Depending on where
> > > you are, your local government may have a similar process (e.g. in NYC the city has a similar
> > > process that tends to get very high priority tech attention as city council members will rake
> > > providers over the coals on individual complaints come contract-renewal time).
> > >
> > > Matt
> > >
> > > On 7/14/23 8:01 AM, Neil Hanlon wrote:
> > > > Hi all - I apoligize for the not-necessarily-on-topic post, but I've been struggling with this issue
> > > > for the past two
> > > > weeks and am about out of ideas and options other than ask here.
> > > >
> > > > The short version is I recently got FIOS at my (new) house, and plugged in my router (SFF PC running
> > > > Vyos). Initially,
> > > > all was fine, however, some time later, connectivity to the gateway given by the DHCP server is
> > > > completely lost. If I
> > > > force a renewal, the gateway (sometimes) comes back--sometimes not. When it doesn't work, the
> > > > DHCPDISCOVER process has
> > > > to start over again and I often recive a lease in a completely different subnet--which isn't really
> > > > the problem, but
> > > > seems to be symptomatic of whatever is happening upstream of me.
> > > >
> > > > The problem, from my perspective, is that the IPv4 gateway given to me in my DHCP lease goes away
> > > > before my lease
> > > > expires--leading to broken v4 connectivity until either 1. the system goes to renew the lease and
> > > > fails, starting over;
> > > > or 2. A watchdog notices and renews the lease (This is what I have attempted to implement, without
> > > > much success).
> > > >
> > > > As a note, IPv6 connectivity (dhcpv6-pd, receiving a /56) is entirely unaffected when IPv4
> > > > connectivity breaks.
> > > >
> > > > For the past week, I have been monitoring to various IPv4 and IPv6 endpoints over ICMP and TCP, and
> > > > have been able to
> > > > chart the outages over that period. More or less, every two hours, shortly after a lease is renewed,
> > > > the gateway
> > > > disappears. I'm happy to share more details and graphs/logs with anyone who might be able to help.
> > > >
> > > > I have attempted to contact FIOS support several times and even had a trouble ticket opened at one
> > > > point--though this
> > > > has been closed as they cannot apparently find any issue with the ONT.
> > > >
> > > > I'm at my wit's end with this issue and would really appreciate any and all help. Please contact me
> > > > off list if you need
> > > > additional details--I can provide ticket numbers/conversation IDs/etc, as well as graphs/logs/etc.
> > > >
> > > > Best,
> > > > Neil Hanlon