Any Wave/Astound clue on the list?

[Mike Lyon <mike.lyon () gmail com>]

Going on 12 hours on an outage that is due to a power outage somewhere. According to the Wave/Astound NOC, generator(s) 
were on the way 6 hours ago…

If you could hit me up offlist, i can give you the master ticket number.

I’m having a hard time figuring out why it takes 6 hours to get a generator up and running in Silicon Valley.

Thank you in advance for any help.

-Mike