Re: Auth0 geolocation?

[Josh Luthman <josh () imaginenetworksllc com>]

So the contact helped you but the email to support was the fix?  Could you
share the sanitized details of what you sent to support?

On Thu, Apr 13, 2023 at 10:04 AM Tim Burke <tim () mid net> wrote:

> I don't believe so. Someone was gracious enough to dip the Akamai DB for
> me... I ended up just emailing support () akamai com after finding the
> discrepancy, waiting for them to finish processing the changes. There's
> gotta be a better way to do this, though!
> ------------------------------
> *From:* Josh Luthman <josh () imaginenetworksllc com>
> *Sent:* Thursday, April 13, 2023 8:56:53 AM
> *To:* Tim Burke
> *Cc:* NANOG
> *Subject:* Re: Auth0 geolocation?
>
> Is there a publicly available email address/form/etc that we can put on
> TBW page?
>
> On Thu, Apr 13, 2023 at 9:43 AM Tim Burke <tim () mid net> wrote:
>
> > For those following along at home, it appears that Akamai was the
> > culprit. Didn't even know they offered geolocation services! Many thanks
> > and much respect to those who reached out off-list.
> >
> >
> > Best,
> >
> > Tim
> > ------------------------------
> > *From:* Tim Burke
> > *Sent:* Monday, April 10, 2023 8:29:07 AM
> > *To:* NANOG
> > *Subject:* Re: Auth0 geolocation?
> >
> >
> > Apple and Best Buy are other ones that just came up over the weekend,
> > seems to be spread out across an entire /17. Oddly, we've had this /17 for
> > close to a year and a half, and this is just popping up...
> > ------------------------------
> > *From:* NANOG <nanog-bounces+tim=mid.net () nanog org> on behalf of Tim
> > Burke <tim () mid net>
> > *Sent:* Thursday, April 6, 2023 7:32:41 PM
> > *To:* NANOG
> > *Subject:* Auth0 geolocation?
> >
> > Anyone know who Auth0 is using for geolocation services? Have a customer
> > reporting that Auth0, Lowes, Bank of America, and some other sites are
> > reporting their IP in the wrong location. Checked the usual suspects,
> > BrothersWISP.com geolocation providers list, etcetera and they’re all
> > showing in the correct location.
> >
> > Thanks,
> > Tim