Re: Amazon Prime Video contact

[L Sean Kennedy <liam () fedney org>]

Amazon does have a process to investigate these issues and unfortunately
the information on the Brothers WISP page is dated (that page took over the
nanog.cluepon.net data which was referenced in previous NANOG
presentations).   I strongly recommend that any ISP who has blocked IPs or
customers reporting issues ensure that an Amazon ticket is opened.
Although it is possible to open such a ticket through CS channels, I am
happy to open a ticket for anyone who contacts me off-list (and I am
currently opening a ticket for David).

There are several data providers which allow you to search their
information and also report false positives which is important given that
multiple streaming providers can use the same data, but unfortunately not
all are as transparent.  So the feedback on this provider is helpful and
useful, but I would suggest contacting the streaming providers too.  And I
would like to know of ISPs having issues with Prime Video - there are
multiple data sources used, so if you use a whack-a-mole approach you may
run into a frustrating dead-end.

Thanks,
 Sean


Em seg., 13 de set. de 2021 às 13:36, Elijah <elijah () airbridgebroadband com>
escreveu:

> Geoguard takes care of Amazon, they were pretty responsive for me.
>
> noc () geoguard com
>
> Elijah Zeida
> Network Administrator
> AirBridge Broadband
> 208-494-4343x1001
> https://airbridgebroadband.com/
>
> On 9/13/2021 7:41 AM, David Brain wrote:
> > Hi,
> >
> > Is there a contact for Amazon Prime Video - we are seeing a block of
> > IPs that are used for a content filtering solution being flagged as
> > proxies (which they are, but not in that way...) - which is impacting
> > a number of our customers.
> >
> > Thanks.
> >
> > David.