Re: Comcast? Layer2 / ELAN

["Livingood, Jason via NANOG" <nanog () nanog org>]

I’ll reply off-list in a sec

From: NANOG <nanog-bounces+jason_livingood=cable.comcast.com () nanog org> on behalf of Joe Carroll <joe () theneutral 
net>
Date: Friday, October 29, 2021 at 14:16
To: nanog list <nanog () nanog org>
Subject: Comcast? Layer2 / ELAN

Greetings Fellow Nanog'ers

Are there any Comcast engineers in the group that could help to sort out a 10GB layer2 ELAN issue in Florida?

We are short of cancelling this circuit that has been in for a couple of days.

We cannot pass above 1GB on this circuit...  10GB SFPs on both ends, 10GB price, 1GB service...   the team refuses to 
investigate, dispatch, or otherwise act in any way that is customer oriented.

Regards,
-Joe