RE: Disney+ Geolocation issues

[John van Oppen <john () vanoppen com>]

Did you happen to have this contact?   I have a couple of CIDR blocks still having this problem.

The blocks involved all seem right on the main geolocation blocks.

John

From: NANOG <nanog-bounces () nanog org> On Behalf Of Cassidy B. Larson
Sent: Tuesday, November 12, 2019 3:54 PM
To: Michael Crapse <michael () wi-fiber io>
Cc: nanog () nanog org
Subject: Re: Disney+ Geolocation issues

We're seeing the same thing.  Actually we saw it during pre-signup.  Reached out to Disney+ weeks ago as well, with no 
response.  Now it's launched, our support lines are flooded with people unable to give Disney all their moneys.    We 
finally got through to Disney+ support after 2.5hrs on hold to supply them the error code, IP address, and zip code.. 
we'll see if it's passed to the right folks.

On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse <michael () wi-fiber io<mailto:michael () wi-fiber io>> wrote:
Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone 
have any idea, or who to contact regarding this issue?
This is most likely improper geolocation databases. Anyone have an idea who they use?

Mike