nanog mailing list archives
Re: Are the days of the showpiece NOC office display gone forever?
From: Mark Tinka <mark.tinka () seacom com>
Date: Wed, 23 Dec 2020 08:10:44 +0200
On 12/23/20 07:41, Wayne Bouchard wrote:
And if the last 15 years has shown us anything, it is that when you can't get past the auto-attendant and talk to a real human, and if that person can't talk to you like a person instead of reading scripts at you, your stress levels go way up as does your desire to break things. Automation in customer service (or excessive emphasis on procedures) is a really nice way of taking a five minute problem and turning it into an hour long ordeal. (pet peeve)
The good news is that choice deals with this problem.The level of patience we've had to allow this type of customer interaction has been drastically reduced by our experiences with free or paid services we experience with apps on our phones. Without realizing it, our basic expectations rise from how we experience one app that has nothing to do with the other. It put more stock in choice.
Either we are deleting an app 5 seconds after it doesn't meet our re-trained expectations, or we are cancelling a contract and moving on to another provider.
I, like you, refuse to call a call centre and ask for support. The same goes for online services whose support is limited to bots or FAQ's. The moment I can't get a fix via an e-mail and I have to speak to someone waiting with a script, I cancel and move on.
Mark.
Current thread:
- RE: Are the days of the showpiece NOC office display gone forever?, (continued)
- RE: Are the days of the showpiece NOC office display gone forever? Paul Amaral via NANOG (Dec 16)
- Re: Are the days of the showpiece NOC office display gone forever? Eric Kuhnke (Dec 16)
- Re: Are the days of the showpiece NOC office display gone forever? Lady Benjamin PD Cannon (Dec 16)
- Re: Are the days of the showpiece NOC office display gone forever? Töma Gavrichenkov (Dec 16)
- Re: Are the days of the showpiece NOC office display gone forever? Matt Erculiani (Dec 16)
- Re: Are the days of the showpiece NOC office display gone forever? Töma Gavrichenkov (Dec 16)
- Re: Are the days of the showpiece NOC office display gone forever? Mark Tinka (Dec 16)
- Re: Are the days of the showpiece NOC office display gone forever? Tom Beecher (Dec 17)
- Re: Are the days of the showpiece NOC office display gone forever? Robert Brockway (Dec 22)
- Re: Are the days of the showpiece NOC office display gone forever? Wayne Bouchard (Dec 22)
- Re: Are the days of the showpiece NOC office display gone forever? Mark Tinka (Dec 22)
- RE: Are the days of the showpiece NOC office display gone forever? Keith Medcalf (Dec 23)
- Re: Are the days of the showpiece NOC office display gone forever? Allen Kitchen (Dec 23)
- Re: Are the days of the showpiece NOC office display gone forever? Rich Kulawiec (Dec 30)
- Re: Are the days of the showpiece NOC office display gone forever? Ben Cannon (Dec 30)
- Re: Are the days of the showpiece NOC office display gone forever? Töma Gavrichenkov (Dec 16)
- RE: Are the days of the showpiece NOC office display gone forever? Paul Amaral via NANOG (Dec 16)
- Re: Are the days of the showpiece NOC office display gone forever? Mark Tinka (Dec 16)
- Re: Are the days of the showpiece NOC office display gone forever? James R Cutler (Dec 16)
- Re: Are the days of the showpiece NOC office display gone forever? Eric Kuhnke (Dec 16)