Re: Constant Abuse Reports / Borderline Spamming from RiskIQ

[Ben Cannon <ben () 6by7 net>]

We’ve got a 24/7 NOC and respond to abuse reports in either real-time in as close to real-time as we can, I’d send 
another message if it went 24 hours without a reply too. We also have a ticket system that replies immediately so they 
know the e-mail went through, and we track it like a real company that does real things.

-Ben

> On Apr 13, 2020, at 10:46 AM, Kushal R. <kushal.r () h4g co> wrote:
>
> 
> All abuse reports that we receive are dealt within 48 business hours. As far as that tweet is concerned, it’s pending 
> for 16 days because they have been blocked from sending us any emails due to the sheer amount of emails they started 
> sending and then our live support chats.
>
> We send our abuse reports to, but we don’t spam them to every publicly available email address for an organisation, 
> it isn’t difficult to lookup the Abuse POC for an IP or network and just because you do not get a response in 24 
> hours does not mean you forward the same report to 10 other email addresses. Similarly twitter isn’t a place to 
> report abuse either. 
>
>
> > On Apr 13, 2020 at 9:37 PM, <Rich Kulawiec> wrote:
> >
> >       
> >  On Mon, Apr 13, 2020 at 07:55:37PM +0530, Kushal R. wrote:  >  We understand these reports and deal with them as 
> > per our policies and timelines but this constant spamming by them from various channels is not appreciated. Quoting 
> > from: https://twitter.com/RiskIQ_IRT/status/1249696689985740800 which is dated 9:15 AM 4/13/2020: 5 #phishing URLs 
> > on admin12.find-textbook[.]com were reported to @Host4Geeks (Walnut, CA) from as far back as 16 days ago, and they 
> > are all STILL active 16 days is unacceptable. If you can't do better than that -- MUCH better -- then shut down your 
> > entire operation today as it's unworthy of being any part of the Internet community. ---rsk  
> >