Comcast outage refunds during PG&E shutdowns and wildfires

[Sean Donelan <sean () donelan com>]

Comcast's spokespeople aren't saying it explicitly, but Comcast service 
representatives are giving some service refunds to customers which lost 
Comcast service in California *BUT* still had power or backup generators 
at their residences.

This appears to be customer satisfaction refunds for customers that 
complain, not actually based on evidence of a service outage or backup 
power at your residence.

Since its likely only a few dollars of pro-rated service charges, 
its may be cheaper for Comcast to earn a little goodwill instead of 
paying customer service minutes on lengthy arguments.

https://www.sfgate.com/business/article/Can-you-get-a-refund-Comcast-PGE-outage-14801422.php


I haven't heard if AT&T landlines is matching Comcast's refunds for 
outside plant outages due to the PG&E or other power shutdowns.


Most of the wireless/cellular companies had already announced wireless 
data & voice waivers during the power shutdowns.