Re: CenturyLink/Level3 feedback

[Dovid Bender <dovid () telecurve com>]

If the FCC has their way the only place you will see the PSTN in history
books. I can only hope that the same happens to faxing.


On Wed, Jun 5, 2019 at 4:37 PM Mike Hammett <nanog () ics-il net> wrote:

> It's amazing how inconsistent the PSTN is.
>
>
>
> -----
> Mike Hammett
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> ------------------------------
> *From: *"Dovid Bender" <dovid () telecurve com>
> *To: *"Larry Brower" <larry.brower () aramcoservices com>
> *Cc: *"nanog" <nanog () nanog org>
> *Sent: *Wednesday, June 5, 2019 3:31:36 PM
> *Subject: *Re: CenturyLink/Level3 feedback
>
> For voice there are so many IP options I don't know why anyone even messes
> with the old school carriers. About 4 years ago we signed up for L3 VoIP.
> We sent calls to France and the callerID didn't make it. We opened a ticket
> we were told callerID wasn't guaranteed on international calls. That was
> the day we canceled our service and asked for a refund. I am sometimes
> amazed how some of these carriers still have customers signing up.
>
>
>
> On Wed, Jun 5, 2019 at 8:50 AM Brower, Larry <
> larry.brower () aramcoservices com> wrote:
>
> > Mehmet,
> >
> >
> >
> > Speaking strictly on their voice product, service has gone a bit downhill
> > since the merger.
> >
> >
> >
> > We never had problems with Level3 before the merger.
> >
> >
> >
> > After Centurylink took over we started experiencing problems.
> >
> >
> >
> > Just a couple of examples:
> >
> >
> >
> > We waited months just to turn up a simple PRI. The PRI was sent back to
> > design several times and then when it finally was turned up it isn’t
> > working properly. The CL techs who were formally L3 express nothing but
> > frustration with dealing with CL following the merger. Complaints to the
> > account manager are met with just apologies and delays.
> >
> >
> >
> > International call routing has become unreliable. In the last month alone
> > we have had to create several service requests related to call failures.
> > The result after anywhere from a couple hours to a day is just hey we
> > rerouted try again. Then it works for a couple days and back to call
> > failures and intercept messages.
> >
> >
> >
> > I’ve already been asked if we should drop CenturyLink as the carrier and
> > go back to using someone like AT&T.
> >
> >
> >
> > Never had any of these issue when it was Level3.
> >
> >
> >
> > Regards,
> >
> >
> >
> > Larry Brower, CCNP Collaboration, SSCA, RHCSA, CCDA, CCNA
> >
> > Communications Technician | Unified Communications Group
> >
> >
> >
> > Aramco Services Company
> >
> > *Office:  713.432.4516 | Mobile:  832.570.5416 *
> >
> > *larry.brower () aramcoservices com* <larry.brower () aramcoservices com>
> >
> >
> > This email has been classified as: *General Use* by *Brower, Larry *on *Wednesday,
> > June 5, 2019*
> >
> >
> >
> > *From:* NANOG <nanog-bounces () nanog org> *On Behalf Of *Mehmet Akcin
> > *Sent:* Tuesday, June 4, 2019 9:31 AM
> > *To:* nanog <nanog () nanog org>
> > *Subject:* CenturyLink/Level3 feedback
> >
> >
> >
> > *EXTERNAL: This email came from the Internet. Report this message to
> > ASCSuspiciousEmail () aramcoservices com
> > <ASCSuspiciousEmail () aramcoservices com> as suspicious if it contains any
> > suspicious content.*
> >
> > hi there,
> >
> >
> >
> > Just a general high-level question about Centurylink/Level3 post-merger,
> > how is your overall experience with CenturyLink? if you could be sitting
> > with the CEO of the company what is one thing you would ask him to fix?
> >
> >
> >
> > please keep it high level and general. i intend to pass these to him and
> > his team in an upcoming meeting.
> >
> >
> >
> > Mehmet