Re: HE.NET Contact / Outage

[Dovid Bender <dovid () telecurve com>]

We had an issue in NY as well and they blamed a router in ASH as well. Our
solution was to route away.


On Mon, Jun 3, 2019 at 2:11 PM Jared Geiger <jared () compuwizz net> wrote:

> We had a similar issue at 5AM Pacific time in Ashburn VA. They blamed it
> on a software bug and disabled that feature.
>
> We had another outage at the same time a week before also. They blamed it
> on a route table corruption that time.
>
> On Mon, Jun 3, 2019 at 10:06 AM David Deutsch <ddeutsch () televergence com>
> wrote:
>
> > Hi Everyone,
> >
> > We experienced a pretty bad HE.NET <http://he.net/> outage on Friday,
> > May 31st where fiber/BGP were up on our side out of LAX and our route
> > advertisements where forwarded to public ASs; however packets stalled
> > midway in the HE network.
> >
> > Urgent calls to their NOC escalating in the morning fell on death ears,
> > with replies like "Senior techs aren't available until later in the day".
> >
> > Can anyone on the list from HE reach out to me directly on the issue
> >
> > Sincerely,
> > David Deutsch
> > Televergence CTO
> > 646-502-4010