RE: AT&T starting to charge for RFOs on ASE tail circuits?

[Tony Patti <tony () swalter com>]

Hi Victor, I was curious about this, so I did a Google search, and found this AT&T RFO PDF:
http://attnocpr.com/custportal/wp-content/uploads/2017/01/ATT-PR-NOC-RFO.pdf

While it does not specifically talk to your cost question, it does define a simple procedure to request RFO via email, 
and one would presume there is no cost, since none specified.

Tony Patti

[SW_logo_HighRes]<http://www.swalter.com/>

CIO



t: (215) 867-8401

f: (215) 268-7184

e: tony () swalter com<mailto:tony () swalter com>

w: www.swalter.com<http://www.swalter.com/>





From: NANOG <nanog-bounces () nanog org<mailto:nanog-bounces () nanog org>> On Behalf Of Victor Breen
Sent: Thursday, January 17, 2019 2:35 PM
To: nanog () nanog org<mailto:nanog () nanog org>
Subject: AT&T starting to charge for RFOs on ASE tail circuits?


Hey All,



I just caught wind from multiple support reps of ours that AT&T is now demanding payment to get an RFO. As in, our 
folks are calling up AT&T to see why a particular tail circuit was down for whatever period of time and has since come 
back up with no clear utility power issue or backhoe fade to explain it. The response they get is that an RFO is 
billable and they have been asked to accept the charge to proceed (which they have rightly rejected thus far). This is 
the first time I've heard of this happening with any of our last-mile transport providers.



I'm very curious, has anyone else experienced this lately with AT&T or any other carriers?

--
Victor Breen  |  victor () impulse net<mailto:victor () impulse net>
Sr. Engineer  |  Impulse Advanced Communications
www.impulse.net<http://www.impulse.net>