Re: Whats going on at Cogent

[Josh Luthman <josh () imaginenetworksllc com>]

I'm in the process of turning up a Cogent circuit in Cologix (Columbus) and
hope to be finished in the next week or so.  So far my experience has been
great.

The only thing I didn't like was the monthly sales call asking me to sign
the contract, reminding me they are available.


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Tue, Oct 16, 2018 at 10:20 AM, Walt <walt () wollny org> wrote:

> HE is happy to peer with Cogent and would love to solve this issue.
>
> Thanks
>
> Walt
>
> From: NANOG <nanog-bounces () nanog org> on behalf of DaKnOb <
> daknob.mac () gmail com>
> Date: Tuesday, October 16, 2018 at 7:04 AM
> To: Dovid Bender <dovid () telecurve com>
> Cc: NANOG <nanog () nanog org>
> Subject: Re: Whats going on at Cogent
>
> When I call and mention it I’m told that it’s HE’s fault (despite the
> lovely cake), but when I also bring Google, then they tell me to get a
> different provider just for this traffic, or meet them at an IX and send my
> traffic from there.
>
> About the staff rotation I’ve seen it too, and I’ve also seen an increase
> in salespeople calling, for example when an AS is registered etc. in
> addition to the normal calls..
>
> On 16 Oct 2018, at 16:54, Dovid Bender <dovid () telecurve com> wrote:
>
> They call me every few months. the last time they emailed me I said I
> wasn't interested because of the HE issue. I have yet to get another
> email.......
>
>
> On Tue, Oct 16, 2018 at 9:29 AM, Ca By <cb.list6 () gmail com> wrote:
>
> > On Tue, Oct 16, 2018 at 5:16 AM David Hubbard <
> > dhubbard () dino hostasaurus com> wrote:
> >
> > > Have had the same sales rep for several years now; unfortunately he has
> > > no ability to fix their IPv6 peering issue so we’re slowly removing
> > > circuits, but otherwise for a handful of 10gig DIA circuits it’s been
> > > stable.
> >
> > Yep, this.  Whenever Cogent calls, this is what i tell them. Black-holing
> > HE and Google ipv6 traffic, which is what they do if i use a default route
> > from them, is dead on arrival.  Shows they make bad decisions and dont put
> > the customer first, or even create such an illusion.
> >
> >
> > *From: *NANOG <nanog-bounces () nanog org> on behalf of Ryan Gelobter <
> > > ryan.g () atwgpc net>
> > > *Date: *Tuesday, October 16, 2018 at 6:04 AM
> > > *To: *NANOG <nanog () nanog org>
> > > *Subject: *Whats going on at Cogent
> > >
> > >
> > >
> > > Anyone else seen terrible support and high turnover of sales/account
> > > people at Cogent the last few months? Is there something going on over
> > > there internally? I'm sure some people will say Cogent has always been crap
> > > but in the past their account reps and support were pretty good. It seems
> > > to have gone downhill the last 12 months really bad.
> > >
> > >
> > >
> > > Regards,
> > >
> > > Ryan