Re: 60 Hudson Woes

[Dovid Bender <dovid () telecurve com>]

What about remote hands? What I like about DR is their staff levels and
resources should there be a storm etc. they are fully staff. I rarely use
their remote hands but when I do they are golden. They also have a great
record.

On Mon, Feb 19, 2018 at 8:21 AM, James Stankiewicz <stankiewicz () njedge net>
wrote:

> Halsey Street is outstanding,,great staff and is the place to be!!
>
> On Sat, Feb 17, 2018 at 5:07 PM, Brian Knight <ml () knight-networks com>
> wrote:
>
> > As the engineer working on that Cisco / IBM issue Erik mentioned... ;)
> >
> > I was able to get walk-up, same-day access to the building for myself a
> > few weeks ago (as a customer of DR) and didn’t get my hand slapped for
> it.
> > DR just created the access ticket with the building and that was enough.
> It
> > took about 20 minutes start to finish.
> >
> > But if a vendor tech needs access, they need a COI generated, and that
> > must be sent to the building ahead of time via DR. Otherwise they will be
> > turned away.
> >
> > The COI was the biggest blocker. A 48 hour lead time for the visit didn’t
> > seem to be enforced, not by Digital Realty anyway.
> >
> > Also, I tried to arrange for permanent building key card access while I
> > was there. But the key cards must be used at least once every 60 days,
> > otherwise they are deactivated. I decided just to arrange for access
> ahead
> > of time since I don’t visit often.
> >
> > -Brian
> >
> > > On Feb 16, 2018, at 1:50 PM, Erik Sundberg <ESundberg () nitelusa com>
> > wrote:
> > > We just had an issue where cisco was going to replace a power tray in
> > our router at 60 hudson, we are also at telx.  Cisco contracts with IBM
> for
> > this. The building is now checking that all 3rd party vendors have an
> > existing Certificate of insurance (COI). This take 48 hours to get put in
> > there system...
> > > So now we are forced to use telx smarthands if it's under 48 hours or
> > weekends
> > > -----Original Message-----
> > > From: NANOG [mailto:nanog-bounces () nanog org] On Behalf Of Dovid Bender
> > > Sent: Friday, February 16, 2018 12:03 PM
> > > To: NANOG <nanog () nanog org>
> > > Subject: 60 Hudson Woes
> > >
> > > We have space with Digital Realty (aka TELX) and 60 Hudson and lately
> > it's been a nightmare getting in. The real estate management company is
> > having us reconsider our options. They are giving us the option to have
> ID
> > badges for our employees but for anyone else that wants access we need to
> > request it 48 hours in advance to get approval. So if we plan on having
> an
> > unexpected outage and we need to have a have a vendor come on site (e.g.
> a
> > Dell tech) we will need to let them know in advance.
> > > What are peoples experiences with 111 8th and  165 Halsey? We really
> > like the connectivity options at 60 Hudson but at some point the hassle
> > becomes not worth it.
>
>
> --
> *Jim Stankiewicz*
>
> *Principal Network Architect*
> *NJEdge*
> *W:855.832.EDGE(3343)*
> *c:201.306.4409*