Re: Monitoring service that has a human component?

[Jared Mauch <jared () puck nether net>]

> On Dec 5, 2018, at 5:01 PM, David H <ispcolohost () gmail com> wrote:
>
> Hey all, was curious if anyone knows of a website monitoring service that has the option to incorporate a human 
> component into the decision and escalation tree?  I’m trying to help a customer find a way around false positives 
> bogging down their NOC staff, by having a human determine the difference between a real error, desired (but 
> different) content, or something in between like “Hey it’s 3am and we’ve taken our website offline for maintenance, 
> we’ll be back up by 6am.”  Automated systems tend to only know if test A, or steps A through C, are failing, then 
> this is ‘down’ and do my preconfigured thing, but that ends up needlessly taking NOC time if the customer themselves 
> is performing work on their own site, or just changed it and whatever content was being watched, is now gone.  So, 
> the goal would be to have the end user be the first point of contact if it looks like more of a customer-side issue.  
> If they can’t be reached to confirm, THEN contact NOC, and unlike email alerts, keep contacting until a human 
> acknowledges receipt of the alert.

I know there are outsourced NOC services you can hire.  I’m not sure how long it would take, but I wonder if you could 
do an API call to something like mechanical turk as well?

- Jared