Re: Comparing Backbone providers from support POV

[Faisal Imtiaz <faisal () snappytelecom net>]

Hi Bassem,

All three of them are excellent Networks with Extensive Resource and excellent Technical Staff Behind them.

I am not sure if you are going to be able to find enough of a difference in their Support to make a decision based on 
it.

Regards.

Faisal Imtiaz
Snappy Internet & Telecom
7266 SW 48 Street
Miami, FL 33155
Tel: 305 663 5518 x 232

Help-desk: (305)663-5518 Option 2 or Email: Support () Snappytelecom net

----- Original Message -----
> From: "Bassem Fawzi" <bfawzi () noor net>
> To: "nanog list" <nanog () nanog org>
> Cc: "core" <core () noor net>
> Sent: Thursday, July 27, 2017 5:08:53 AM
> Subject: Comparing Backbone providers from support POV

> Hello All,
>
> This is Bassem and this is my first participation in nanog.
>
> We are planning to get a new 10G circuit and we are comparing the IPT service of
> three backbone providers that met our technical and financial requirements, Now
> to take all aspects into consideration we need to compare them from the support
> point of view.
>
> The three providers are NTT,GTT and Telia so if any one have dealt with them
> before and can help us rate their support it would be Great.
>  
> Many thanks.
>
> --
> Best regards,
>
> Bassem Fawzy
> Network engineer – Core Team
> City Stars Capital 5 A4
> Omar Ibn El Khattab St.
> Heliopolis, Cairo, Egypt
> Mobile GSM: +2 01006580139
> Land Line:  +2 02 16700 EXT:139
> FAX:        +2 02 37482816
> Email:      bfawzi () noor net