Re: Cogent NOC

[Bryan Holloway <bryan () shout net>]

Odd, though, that they didn't respond for three days. I've typically had 
good luck with that, although admittedly it's been months since I've 
opened an e-mail ticket with their NOC. Spam-filter?


On 12/14/16 2:18 PM, Mike Hammett wrote:
> I think people are just going to see a traceroute determining packet loss and not going to read the rest of what 
> happened. Just going to shortcut to an answer.
>
>
>
>
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
>
> Midwest-IX
> http://www.midwest-ix.com
>
> ----- Original Message -----
>
> From: "Randy" <amps () djlab com>
> To: "Nanog" <nanog () nanog org>
> Sent: Wednesday, December 14, 2016 1:16:41 PM
> Subject: Cogent NOC
>
> Hi all,
>
> Anyone beyond front line support at cogento on list?
>
> Nanog is the last place I'd look for assistance but it seems support
> over at cogentco is not nearly what it used to be.
>
> Example MTR to cogen't own website (support doesn't utilize or
> understand MTR at all apparently):
>
> Host Loss% Snt Last Avg Best
> Wrst StDev
> 1. x.x.x.x 0.0% 196 0.5 11.7 0.3
> 186.8 35.2
> 2. x.x.x.x 0.0% 196 0.6 10.2 0.4
> 226.3 36.2
> 3. 38.88.249.209 0.0% 196 0.9 1.1 0.7
> 17.7 1.2
> 4. te0-0-2-3.nr13.b023801-0.iad01.atl 0.0% 196 1.0 1.0 0.8
> 2.0 0.1
> 5. te0-0-0-1.rcr22.iad01.atlas.cogent 2.0% 196 2.1 1.9 1.0
> 3.3 0.4
> 6. be2961.ccr41.iad02.atlas.cogentco. 2.6% 196 1.8 2.1 1.1
> 3.8 0.5
> 7. be2954.rcr21.iad03.atlas.cogentco. 2.6% 196 2.0 2.3 1.2
> 9.4 0.7
> 8. be2952.agr11.iad03.atlas.cogentco. 0.5% 196 2.7 2.6 1.5
> 6.8 0.6
> 9. cogentco.com 4.1% 196 2.1 2.0 1.0
> 16.8 1.1
>
> Pretty much the same to anywhere. Packet loss begins at rcr22.iad01
> and propagates all the way down the line. Worse during peak hours,
> gone late at night.
>
> After three days of no email response for my ticket, I called and after
> an hour of my life I want back, front line support cannot reproduce the
> loss. Final conclusion: "Your host is dropping packets".