Re: Clueful BGP from TW-Telecom/L3

[Scott Morris <swm () emanon com>]

Yeah, considering that I STILL haven’t managed to get anyone in their supposed “Tier 3” group to call back on the open 
case is just completely baffling to me.  And with the Level 3 side, I’ve tried all sorts of different communities they 
supposedly use only to find that other policies override how those are treated along the way.   I just don’t understand 
how customer support can be such a difficult thing.

Scott

From: Micah Croff <micahcroff () gmail com>
Date: Tuesday, July 26, 2016 at 6:21 PM
To: Scott Morris <swm () emanon com>
Cc: "nanog () nanog org" <nanog () nanog org>
Subject: Re: Clueful BGP from TW-Telecom/L3

Last I dealt with TW Telecom and BGP we had to explain to them that putting in a static route on both routers on top of 
BGP was not desired.  Then they reconfigured a circuit 30 miles away when trying to turn it up again causing an outage 
in our data center.  

Sorry, not super hopeful when it comes to TW Telecom.

Micah

On Mon, Jul 25, 2016 at 8:51 PM, Scott Morris <swm () emanon com> wrote:
Is there per chance anyone hanging on here who is clueful about BGP working with TW-Telecom and the recent integration 
with Level3????

I have a client that I consult with whose route is not getting sent from TW to L3 and the techs on the case are 
convinced we need to put different BGP communities in (both to TW link and other provider link) which of course we are 
putting in to satisfy them, but magically it is not working.  This SHOULD be an easy thing to figure out using the 
Looking Glass servers within both TW and Level3, but this concept is lost on techs we are dealing with.

Anyone internal there who can contact me off-list would be greatly appreciated!

Scott
swm () emanon com