nanog mailing list archives
Re: Zayo Extortion
From: "Kaiser, Erich" <erich () gotfusion net>
Date: Mon, 15 Aug 2016 09:19:01 -0500
In response to the original email they do do this I have experienced it myself it is usually because of billing issues that they don't know how to resolve. It's complete BS worse than dealing with att. On Aug 15, 2016 9:14 AM, "Paras Jha" <paras () protrafsolutions com> wrote:
Yeah, I see a wall of text, but no real evidence to substantiate it. On Mon, Aug 15, 2016 at 8:29 AM, Mike Hammett <nanog () ics-il net> wrote:Try more facts and less emotion. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "HonorFirst Name Ethics via NANOG" <nanog () nanog org> To: nanog () nanog org Sent: Saturday, August 13, 2016 11:50:46 AM Subject: Zayo Extortion Question to the NANOG community, Is anyone else being extorted by Zayo?IsZayo threatening shutdown over bogus and fabricated charges? The purpose of this message to the group is twofold: 1) to share our experience being extorted by Zayo with the community and 2) to understand the depth and extent of Zayo's less than ethical behavior by getting feedback from the community. Abovenet was a great organization with quality service, reasonable prices and nice folks to work with. Since being acquired by Zayo we have seen a significant degradation of service quality and responsiveness which isnotunusual from a provider, but Zayo has taken things to a level of lowethicsthat would make Tony Soprano proud. Most interestingly they seem to identify points where you are dependentonthem and threaten a shut down unless you pay them some arbitrary amount.Inour case we use multiple Zayo IP, Transport, and Colo Services -- theysettheir extortion amount at $128,000. A completely arbitrary and fabricated number. They put significant pressure threatening to shut us down by setting their lawyers on us. Our detailed contract breakdowns, invoice and payment spreadsheets, along with all other commonsense and professional efforts were simply disregarded. At one point their lawyers and accounting people had thenerveto say "our accounting system does not track invoice details -- it only shows the total amount due so your numbers mean nothing to us." All the while they relentlessly levied disconnect threats with short timelinessuchas: "if you don't pay us $128,000 by this Friday, we will shut your operation down." We have had anecdotal feedback that we are not alone in our experienceandthat there are many more like us. If you and your company have had a similar experience with Zayo, please share it with the group or if likeusyou are concerned about retaliation from Zayo, please respond privately. If the group shares their experiences the public shaming may drive Zayotostop operating like mafia thugs. If the problem is as common as wesuspect,it may warrant getting the Attorney General involved. In the mean time, I strongly urge anyone already in a relationship with Zayo or considering a relationship to make sure your are well diversified with other more ethical carriers. Otherwise please consider another organization to work with. In our case we were better of with Ransomeware, than Zayo as a vendor!Itscheaper and less damaging A Zayo victim and a NANOG Member-- Regards, Paras President ProTraf Solutions, LLC Enterprise DDoS Mitigation
Current thread:
- Zayo Extortion HonorFirst Name Ethics via NANOG (Aug 15)
- Re: Zayo Extortion Mike Hammett (Aug 15)
- Re: Zayo Extortion Paras Jha (Aug 15)
- Re: Zayo Extortion Kaiser, Erich (Aug 16)
- Re: Zayo Extortion William Herrin (Aug 15)
- Re: Zayo Extortion Larry Sheldon (Aug 15)
- Re: Zayo Extortion Paras Jha (Aug 15)
- Re: Zayo Extortion Ca By (Aug 15)
- Re: Zayo Extortion Jon Lewis (Aug 15)
- Re: Zayo Extortion Valdis . Kletnieks (Aug 15)
- Re: Zayo Extortion Chris Knipe (Aug 15)
- Re: Zayo Extortion Florian Weimer (Aug 15)
- RE: Zayo Extortion Naslund, Steve (Aug 15)
- Re: Zayo Extortion Jon Lewis (Aug 15)
- Re: Zayo Extortion Mike Hammett (Aug 15)
- RE: Zayo Extortion Naslund, Steve (Aug 15)