nanog mailing list archives
Re: Bluehost.com
From: alvin nanog <nanogml () Mail DDoS-Mitigator net>
Date: Wed, 25 Nov 2015 18:15:22 -0800
hi On 11/25/15 at 05:19pm, Bob Evans wrote:
For an ISP type service - it's almost impossible the make it up in volume - all you need is one phone call to cost you $10 in support on a $3.50 service. With that many customers you can imagine how many call to just ask what happened or vent after the event is over.
a painful reality ... support costs are NOT cheap if one is trying to keep customers happy more customers usually requires more support expenses too and hopeully, support expenses would start to go down after some critical levels
I founded a cable modem business prior to docsis standard.
congrats..
What do they call it when one keeps doing the same thing over and over again expecting a different result ?
"the internet" "there's NO sheriff in town" "there's a (new) sucker born every second" "dumb money" "tax deductions - tax write offs" "i wanna get involved, me too syndrome" ...
Low priced services are difficult to make profitable
- pricing strategy vs customer volume is always a tradeoff - one can always give well behaved customers their discounts from "normal pricing" - one cannot give "good service" when starting from "lowest possible pricing" magic pixie dust on dah turkey alvin
Current thread:
- Re: Bluehost.com, (continued)
- Re: Bluehost.com Grant Ridder (Nov 25)
- Re: Bluehost.com Stephane Bortzmeyer (Nov 25)
- Re: Bluehost.com JoeSox (Nov 25)
- Re: Bluehost.com JoeSox (Nov 25)
- Re: Bluehost.com Andrew Kirch (Nov 25)
- Re: Bluehost.com Bob Evans (Nov 25)
- Re: Bluehost.com JoeSox (Nov 25)
- Re: Bluehost.com Bob Evans (Nov 25)
- Re: Bluehost.com Robert Webb (Nov 25)
- Re: Bluehost.com Bob Evans (Nov 25)
- Re: Bluehost.com alvin nanog (Nov 25)
- RE: Bluehost.com Kiriki Delany (Nov 26)
- RE: Bluehost.com Bob Evans (Nov 25)
- Re: Bluehost.com Matthew Petach (Nov 28)
- Re: Bluehost.com Bob Evans (Nov 28)
- Re: Bluehost.com Matthew Petach (Nov 29)
- RE: Bluehost.com Kiriki Delany (Nov 30)
- Re: Bluehost.com JoeSox (Nov 25)
- Re: Bluehost.com Keith Kouzmanoff (Nov 25)
- Re: Bluehost.com Matt Palmer (Nov 25)
- Re: Bluehost.com Valdis . Kletnieks (Nov 25)