Re: Comcast eastern Washington storm update?

[John Neiberger <jneiberger () gmail com>]

Lots of update information on the WA Comcast website. Looks like
they've had daily updates.

http://wacomcast.com/2015/11/21/washington-storm-update-nov-21-2015/

John

On Fri, Nov 20, 2015 at 8:00 AM, Joshua <joshuawark () hotmail com> wrote:
> We had hundreds of users in WA with Comcast having many issues yesterday. Comcast never would acknowledge it was an 
> issue. It finally just cleared up. Their VOIP phones were not working, all website were really slow and generating 
> PCBD errors. Not sure if this helps but thought I would mention it. We had no other users reporting issues from the 
> rest of the USA.
>
> > Date: Thu, 19 Nov 2015 18:10:27 -0800
> > Subject: Re: Comcast eastern Washington storm update?
> > From: aaron () heyaaron com
> > To: nanog () nanog org
> >
> > Er, I should have mentioned 'Spokane, WA'.
> > On Nov 19, 2015 4:39 PM, "Aaron C. de Bruyn" <aaron () heyaaron com> wrote:
> >
> > > I know the east side of my state was nailed with a big storm.  The Gov
> > > declared a state of emergency.
> > >
> > > Comcast service for several of my clients has understandably been down
> > > since Tuesday.
> > >
> > > I called in a few times over the last two days and the automated message
> > > keeps saying "service should be restored by 12:01 PM today", after that
> > > time passes the message gets changed to 7:01 PM, then to 8:01 AM, then
> > > 12:01 PM.  (Always '01'--what's with that?)
> > >
> > > One time I let the call get through to a rep and they couldn't give any
> > > information on the extent of the damage or an ETA.
> > >
> > > Can anyone at Comcast shed some light on the disaster over there or give a
> > > rough idea on service restoration?
> > >
> > > As always, I appreciate the hard work from the guys in the trenches and
> > > the engineers that miraculously seem to keep my clients up 24/7.  (Just for
> > > fun, attached are stats about the router for 365 days before the storm
> > > hit--and most of that 'unreachable' time was probably issues with the
> > > monitoring server.)
> > >
> > > Thanks again for all your hard work.
> > >
> > > -A