Re: AOL emails bouncing back certain domains

[John Peach <john-nanog () peachfamily net>]

I too reported this issue here and an AOL postmaster contacted me
offlist and got our servers sorted.

On Fri, 11 Dec 2015 15:54:13 -0600
Blake Hudson <blake () ispn net> wrote:

> Aaron, I reported an issue here almost a month ago (521 5.2.1 : AOL will 
> not accept delivery of this message). AOL support did, eventually, 
> acknowledge an issue and the failed deliveries did, eventually, clear up 
> for us. AOL support never stated what the issue was nor did they provide 
> any explanation. The responses that we received, much like the response 
> you received, did not give me the impression that their support staff 
> was provided any information to pass along.
>
> The only advice I can offer is to take care of your own stuff and keep 
> following up with AOL occasionally regarding their issues. There's not 
> much you can do, as a non AOL customer, to resolve their issue. We did 
> have some AOL customers reach out to AOL and it seems as though they 
> also had trouble getting any reasonable level of support.
>
> --Blake
>
> Hough, Aaron wrote on 12/11/2015 11:12 AM:
> > The following problem has been acknowledged and yet, has been persisting for weeks unfortunately:
> >
> > "Apparently, email messages ( that with the @aol.com domain ) bounces to and in some occasions, from multiple 
> > domains and comes up with Error 521. This has been escalated already. As of writing, we are still working towards a 
> > possible solution on this. We would like to apologize for the inconvenience this issue might have caused, but let 
> > us assure you that higher level technicians have been assigned to getting this resolved."


-- 
John
PGP Public Key: 412934AC

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