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Paging Level3 Mail Admins: Your messagelabs config is broken


From: "Dan Mahoney, System Admin" <danm () prime gushi org>
Date: Fri, 19 Sep 2014 16:44:04 -0700 (PDT)

Note: sending this from my personal account to increase odds of someone seeing it. My work address is dmahoney () isc org.

ISC is having trouble mailing noc () level3 net, we keep getting redirected to a messagelabs error, seems to be happening from any address we send from, including personal addresses and the (sender/envelope) address of our ticket system.

This is probably nonoptimal.

You can reach me voice at 650-423-1362, or our noc number at 650-423-1310.

Final-Recipient: rfc822; noc () Level3 net
Original-Recipient: rfc822;noc () Level3 net
Action: failed
Status: 5.0.0
Remote-MTA: dns; cluster5.us.messagelabs.com
Diagnostic-Code: smtp; 553-Sorry, your email address jtl () isc org has been
553-blacklisted. Refer to the Troubleshooting page at
553-http://www.symanteccloud.com/troubleshooting for more 553
information.
(#5.7.1)

Sep 19 23:32:58 amstel postfix/smtp[93402]: ED44E1FCBC3: to=<noc () Level3 net>, relay=cluster5.us.messagelabs.com[216.82.250.51]:25, delay=6.6, delays=1.4/0/5.1/0.16, dsn=5.0.0, status=bounced (host cluster5.us.messagelabs.com[216.82.250.51] said: 553-Sorry, your email address dmahoney () isc org has been 553-blacklisted. Refer to the Troubleshooting page at 553-http://www.symanteccloud.com/troubleshooting for more 553 information. (#5.7.1) (in reply to RCPT TO command))

-Dan Mahoney
(hat: isc.org operations group).

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