nanog mailing list archives
Re: Incident notification
From: Peter Kristolaitis <alter3d () alter3d ca>
Date: Fri, 21 Nov 2014 11:04:03 -0500
We use OpsGenie for notifications (and on-call scheduling, etc). There are other similar options such as PagerDuty, etc, as well.
Notifications can be submitted to the service in a variety of ways (email, web API, etc), has a variety of integrations with other tools (Nagios, Pingdom, etc) to aggregate all of your alerts, and there is a callback mechanism where the user can trigger custom actions right from the app (for example, I wrote an interface for it such that when we get an alert, the on-call person can choose to restart the affected service -- or even reboot the entire VM hosting it -- right from within the OpsGenie app).
Each user can choose their method of contact (notification to the smartphone app, SMS, phone call, email, whatever), and on-call schedules (and exceptions) are easily managed.
It works for us... YMMV. ;) - Peter On 11/21/2014 10:52 AM, Thijs Stuurman wrote:
Nanog list members, I was looking at some statistic and noticed we are sending out a massive amount of SMS messages from our monitoring systems. This left me wondering if there isn't a better (and cheaper) alternative to this, something just as reliant but IP based. We all have smartphones these days anyway. Therefore my question, what are you using to notify admins of incidents? Kind regards / Met vriendelijke groet, Thijs Stuurman [IS Logo] ________________________________ IS Group Wielingenstraat 8 T +31 (0)299 476 185 info () is nl<mailto:info () is nl> 1441 ZR Purmerend F +31 (0)299 476 288 www.is.nl<http://www.is.nl> ________________________________ IS Group is ISO 9001:2008, ISO/IEC 27001:2005, ISO 20.000-1:2005, ISAE 3402 certified. De datacenters zijn PCI DSS en ISO 14001 compliant.
Current thread:
- Incident notification Thijs Stuurman (Nov 21)
- RE: Incident notification Matthew Huff (Nov 21)
- RE: Incident notification Thijs Stuurman (Nov 21)
- Re: Incident notification William Herrin (Nov 21)
- Re: Incident notification Josh Luthman (Nov 21)
- Re: Incident notification Peter Kristolaitis (Nov 21)
- RE: Incident notification Sameer Khosla (Nov 21)
- Re: Incident notification Charles N Wyble (Nov 28)
- Re: Incident notification Javier J (Nov 28)
- <Possible follow-ups>
- Re: Incident notification Derek Andrew (Nov 21)
- RE: Incident notification Matthew Huff (Nov 21)