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Fwd: [ PRIVACY Forum ] Network Solutions/Web.com apologizes for email about credit card charges
From: Jay Ashworth <jra () baylink com>
Date: Wed, 22 Jan 2014 21:14:37 -0500 (EST)
NetSol: Oops. We goofed. Why they didn't clarify this when Brent queried them is unclear; I infer (but cannot, of course, prove) backpedaling. Cheers, -- jra ----- Forwarded Message -----
From: "PRIVACY Forum mailing list" <privacy () vortex com> To: privacy-list () vortex com Sent: Wednesday, January 22, 2014 5:44:11 PM Subject: [ PRIVACY Forum ] Network Solutions/Web.com apologizes for email about credit card charges Network Solutions/Web.com apologizes for email about credit card charges I just got off the phone with the COO, CTO, and others from Network Solutions/Web.com, regarding today's furor over an email suggesting an almost $2K charge for a new domain security program unless the addressee opted out. They are apologetic about the email, which they say mischaracterized the program aimed at the top 1% of their customers, and assert that nobody would have been charged that fee without affirmatively agreeing to enter the program -- irrespective of what the email appeared to be saying. I also took the opportunity to discuss other aspects of their email notifications, such as those WHOIS confirmation notices I received a few days ago, that looked for all the world like phishing attempts. All other aspects of today's story aside, I think it's more clear than ever that messaging really matters. My thanks to Network Solutions/Web.com for taking the time to discuss these issues with me directly. --Lauren-- Lauren Weinstein (lauren () vortex com): http://www.vortex.com/lauren Co-Founder: People For Internet Responsibility: http://www.pfir.org/pfir-info Founder: - Network Neutrality Squad: http://www.nnsquad.org - PRIVACY Forum: http://www.vortex.com/privacy-info Member: ACM Committee on Computers and Public Policy Lauren's Blog: http://lauren.vortex.com Google+: http://google.com/+LaurenWeinstein Twitter: http://twitter.com/laurenweinstein Tel: +1 (818) 225-2800 / Skype: vortex.com _______________________________________________ privacy mailing list http://lists.vortex.com/mailman/listinfo/privacy
-- Jay R. Ashworth Baylink jra () baylink com Designer The Things I Think RFC 2100 Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274
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- Fwd: [ PRIVACY Forum ] Network Solutions/Web.com apologizes for email about credit card charges Jay Ashworth (Jan 22)