nanog mailing list archives

Re: Comcast thinks it ok to install public wifi in your house


From: Scott Helms <khelms () zcorum com>
Date: Thu, 11 Dec 2014 22:37:18 -0500

Seriously, I mean the availability of WiFi coming from your house clearly
trumps trespassing laws.
On Dec 11, 2014 8:16 PM, "Matthew Kaufman" <matthew () matthew at> wrote:

Lots of other good reasons to oppose this (Comcast customers parking in
your driveway to get the service, etc.)

What would you tell AT&T if they installed a coin phone at every
residential outside demarc?

Matthew Kaufman

(Sent from my iPhone)

On Dec 11, 2014, at 4:33 PM, Owen DeLong <owen () delong com> wrote:

This thread is out of control... I will attempt to summarize the salient
points in hopes we can stop arguing about inaccurate minutiae.

I don't like the way Comcast went about doing what they are doing, but I
do like the general idea...

Reasonably ubiquitous free WiFi for your subscribers when they are away
from their home location is not a bad idea.

The way Comcast has gone about it is a bit underhanded and sneaky. The
flaws in their plan are not technical, they are ethical and
communication-oriented in nature.

To wit:
   There's nothing wrong with Comcast adding a separate SSID with
dedicated upstream bandwidth on a WAP I rent from them[1].
   There's no theft of power, as the amount of additional power used is
imperceptible, if any.
   There's no theft of space, climate control, or other overhead as this
is performed by existing CPE.
   There's probably no legal liability being transferred by this to the
subscriber.

In short, the only thing really truly wrong with this scenario is that
Comcast is using equipment that the subscriber should have exclusive
control over (they are renting it, so while Comcast retains ownership, they
have relinquished most rights of control to the "tenant") how the device is
used.

As I see it, there are a couple of ways Comcast could have made this an
entirely voluntary (opt-in) program and communicated it to their customers
positively and achieved a high compliance rate. Unfortunately, in an action
worthy of their title as "America's worst company", instead of positively
communicating with their customers and seeking cooperation and permission
to build out something cool for everyone, they instead simply inflicted
this service on chosen subscribers without notice, warning, or permission.

In short, Comcast's biggest real failure here is the failure to ask
permission from the subscriber before doing this on equipment the
subscriber should control.

Arguing that some obscure phrase in updated ToS documents that nobody
ever reads permits this may keep Comcast from losing a law suit (though I
hope not), but it certainly won't improve their standing in the court of
public opinion. OTOH, Comcast seems to consider the court of public opinion
mostly irrelevant or they would be trying to find ways not to retain their
title as "America's worst company".

I will say that my reaction to this, if Comcast had done it to me would
be quite different depending on how it was executed...


Scenario A: Positive outcome

CC    "Mr. DeLong, we would like to replace your existing cablemodem
with a DOCSIS 3.0 unit and give you faster service
   for free. However, the catch is that we want to put up an additional
2.4Ghz WiFi SSID on the WAP built into the modem
   that will use separate cable channels (i.e. won't affect your
bandwidth) that our other subscribers can use once they
   authenticate when they are in range. Would you mind if we did that?"

ME    "Well, since I currently own my modem, and it's already DOCSIS 3,
I don't want to give up any of my existing functionality
   and I have no desire to start paying rental fees. If you can provide
the new one without monthly fees and it will do everything
   my current one does (e.g. operating in transparent bridge mode), then
I don't see any reason why not."


Scenario B: Class Action?

CC    ""

ME    -- Discovers Xfinity WiFi SSID and wonders "WTF is this?"
   -- Tracks down source of SSID and discovers CC Modem in my garage is
doing this.
   -- Calls Comcast "WTF?"

CC    "blah blah blah, updated ToS, you agreed, blah blah"

ME    Starts calling lawyers

========

Unfortunately, it seems to me that Comcast (and apparently other Cable
WiFi assn. members) have chosen Scenario B. Very unfortunate, considering
how much easier and more productive scenario A could be.

Owen




Current thread: