Re: Postini Exiting ISP Business?

[Ray Wong <rayw () rayw net>]

I used to work for Postini, but have long since lost touch with pretty
much everyone there. I'm actually surprised this didn't happen sooner.
When Google bought them (what, over 5 years now?), it seemed fairly
obvious they were going to be integrating them into their own email
offerings. The lack of customer service is, somewhat sadly, fairly
typical of Google's offerings. Once you get into dealings with
Google's actual business units it's a little better, but still always
a challenge to reach a human being who can actually give you straight
answers and simplify things. Actually, pretty typical IME of almost
every company that's run by the Tech people(top execs not
withstanding, they've always favored promoting/hiring techier people
to oversee pretty much everything... even sales types get the tech
screen interviews, just with lower grading standards) to forget how to
actually treat customers.

-R>

On Tue, Jan 8, 2013 at 6:26 AM, Erik Soosalu <erik.soosalu () calyxinc com> wrote:
> I am an enterprise guy, but we've been running MS Forefront Online
> Protection for Exchange for a number of years with very few issues (that
> aren't determined by flags/polices we've set).  The few issues that we
> have had have been with delayed SMTP handoffs between Hostopia (Bell's
> backend provider) and FOPE, but I haven't had reports of that for a
> couple of years.
>
>
> Thanks,
> Erik
> -----Original Message-----
> From: Paul Stewart [mailto:paul () paulstewart org]
> Sent: Tuesday, January 08, 2013 8:51 AM
> To: nanog () nanog org
> Subject: Postini Exiting ISP Business?
>
> Hey there.
>
>
>
> We have been using Postini for a number of years as our
> anti-spam/anti-virus
> protection for customer email accounts.
>
>
>
> Mid last year we received a notice from Google that "In 2013, we plan to
> transition your Postini services to Google Apps for Business."
>
>
>
> As part of this notice we were also told "You don't need to make any
> changes
> to your Postini service or sign up for a Google Apps account. Your
> Postini
> service will continue as usual until your migration begins. We will be
> in
> touch at least 60 days before your renewal date."
>
>
>
> In mid November, Google sent us a letter that stated that we had until
> the
> end of 2013 to basically get off their service or to contact their
> preferred
> partner (Tech Excel) and migrate to Google Apps with them.
>
>
>
> Recently we have now been told in email by someone at Postini that we
> "must
> transition ASAP" and that we really only had til the end of 2012.
> Geesh,
> talk about confusing.. Not a great way to treat a long term customer!
>
>
>
> Anyone else getting the complete "run around" by Postini?  We are fine
> with
> leaving them, especially now.  Having said that, I'm interested in
> hearing
> about competitive solutions either in appliances or in cloud based -
> this is
> *not* an invitation for sales people to call me please.
>
>
>
> Thanks,
>
>
>
> Paul