NANOG - csi reset request

[Bryan Williams <bwilliams () cloudmark com>]

Martin,

I sent you this email from our corporate email, and haven't heard back. Did you receive this?

Regards,
Bryan Williams
Sr. Solutions Architect
Cloudmark, Inc

From: Bryan Williams <bwilliams () cloudmark com<mailto:bwilliams () cloudmark com>>
Date: Tuesday, April 9, 2013 12:58 PM
To: "m.hotze () hotze com<mailto:m.hotze () hotze com>" <m.hotze () hotze com<mailto:m.hotze () hotze com>>
Subject: NANOG - csi reset request

I searched through the recent requests, and couldn't find any with your email address as the contact email. Can you 
give me the IP you tried to unblock?

Or, try it again and let us know that you did it so we can watch. If there's a bug, we'd like to fix it.

Regards,
Bryan Williams
Sr. Solutions Architect

Message: 4
Date: Tue, 9 Apr 2013 14:24:17 +0000
From: Martin Hotze <m.hotze () hotze com<mailto:m.hotze () hotze com>>
To: "nanog () nanog org<mailto:nanog () nanog org>" <nanog () nanog org<mailto:nanog () nanog org>>
Subject: cloudmark?
Message-ID:
<F02A0931E2E6254680832D6A24940C2DEC5989 () hx01 srv hotze com<mailto:F02A0931E2E6254680832D6A24940C2DEC5989 () hx01 srv 
hotze com>>
Content-Type: text/plain; charset="us-ascii"

Hi,

<rant>
it seems that many large providers are using cloudmark services. As far as I can tell: their policy is unclear, they 
can hardly be reached, mails to support are bouncing (delayed, then bounce).

yes, the mailserver from one of our customers was blocked and this was OK and rightful, because they had a problem 
(cracked account). After the problem was resolved we started removing their IPv4 address from blacklists and almost all 
lists removed the ban immediately.

cloudmark CSI service (reset request form) wants a form to be filled ... and they claim that they send out an email ... 
but it doesn't make its way to my inbox (no, no filters ...)

and support can't be reached.

Where are the good old times when the 'net was controlled by techs and not by lawyers?

I can't recommend cloudmark.
</rant>

greetings, martin