Re: which one a Technical Support or Help Desk

[Suresh Ramasubramanian <ops.lists () gmail com>]

At least to the extent of providing clear, auditable metrics on change
management and SLA, making sure all support and ops cases are actually
covered (again, so it can be subject to an audit) etc ...

You probably fulfil every single requirement of ITIL already, except
for the piles of paperwork required to pass an ISO2700x audit :)

On Sun, Mar 4, 2012 at 11:56 PM,  <Valdis.Kletnieks () vt edu> wrote:
> "IT services must be aligned with the requirements"??!?  I've always wondered
> how companies stay in business if they're so dysfunctional that they need a framework
> to recognize stuff like that.  Does deploying this stuff in functional organizations
> actually work?  Does it do any good?



-- 
Suresh Ramasubramanian (ops.lists () gmail com)