nanog mailing list archives
Re: Carrier Contact
From: Jay Ashworth <jra () baylink com>
Date: Wed, 27 Apr 2011 18:57:38 -0400 (EDT)
----- Original Message -----
From: "Tom Pipes" <tom.pipes () t6mail com>
I ended up calling 611 on my Verizon phone and they were extremely nice and tried to help, but were unable to take it any further due the the fact that the call appears to route properly. The problem is that the call does route, but to the wrong switch in the wrong LATA and then routes over failover ISUP trunks. The rep tried to escalate it and reported back that there was nothing they could do because the call routes successfully. She agreed that it was going to be very difficult for me to get that to pass through the layers of support. It's very sad that this has to be so complicated.
Oh. You're "fixing it". You're gonna have to break it, Tom, to get them to fix it. Sorry. "Be liberal in what you accept" is fine for operations, but not for debugging. If necessary, set up test numbers, and nullroute just those 10Ds in the "wrong" destination switch, so that you don't tail-end failover them, and then use *those*. Half a dozen or more, and don't make them look like test numbers. Cheers, -- jra
Current thread:
- Carrier Contact Tom Pipes (Apr 27)
- Re: Carrier Contact Jay Ashworth (Apr 27)
- Re: Carrier Contact Tom Pipes (Apr 27)
- Re: Carrier Contact Jay Ashworth (Apr 27)
- RE: Carrier Contact Scott Berkman (Apr 27)
- Re: Carrier Contact Andrew Carey (Apr 27)
- Re: Carrier Contact Tom Pipes (Apr 29)