Re: AS6453 (Tata/Teleglobe/Globe Internet?) <-> various US ISP Outage?

[Owen DeLong <owen () delong com>]

Yes, I was able to reach Tata (they actually have done something very good I encourage
others to follow, see below) and they resolved the issue within 15 minutes of my phone
call.

What Tata has done with as6453.net is that there is a website there which provides
NOC contact info and the phone is answered by semi-clueful people who upon realizing
that the caller is clueful and has an actual legitimate problem are able to rapidly transfer
to clueful people with the ability to fix things.

I applaud Tata for:
        1.      Making their NOC contact info easy to find from traceroutes. It should have
                occurred to me to try www.as6453.net first, but, instead I went digging through
                whois and when that proved fruitless, tapped NANOG. My bad.

        2.      Having people answer the phone (promptly) who are able to do the right
                thing with the phone call.

        3.      Having engineers readily available for calls that are escalated immediately.

Owen

On Nov 22, 2010, at 12:17 AM, sthaug () nethelp no wrote:

> > Anyone else seeing problems reaching AT&T/XO possibly others from
> > AS6453 in Europe?
>
> Seems to work okay from Norway:
>
> traceroute to 140.239.191.10 (140.239.191.10), 64 hops max, 40 byte packets
> 1  ge0-0-0-3000.br1.fn3.no.catchbone.net (193.75.4.1)  0.165 ms  0.179 ms  0.235 ms
> 2  if-6-0-0.core2.OS1-Oslo.as6453.net (80.231.89.13)  0.357 ms  0.222 ms  0.237 ms
> 3  if-5-0-0.core1.AD1-Amsterdam.as6453.net (80.231.80.33)  25.598 ms  25.583 ms  25.605 ms
> 4  if-0-0.core2.AD1-Amsterdam.as6453.net (80.231.80.14)  25.710 ms  25.570 ms  25.598 ms
> 5  if-15-0-0.core3.NTO-NewYork.as6453.net (80.231.81.46)  147.779 ms  111.782 ms  111.807 ms
> 6  63.243.186.66 (63.243.186.66)  121.642 ms *  115.188 ms
> 7  ix-2-12.icore1.NTO-NewYork.as6453.net (209.58.26.70)  104.279 ms  103.886 ms  142.532 ms
> 8  vb2001.rar3.washington-dc.us.xo.net (207.88.13.50)  119.407 ms  130.336 ms  119.065 ms
> 9  te-3-0-0.rar3.atlanta-ga.us.xo.net (207.88.12.9)  172.006 ms  171.869 ms  171.997 ms
> 10  te-3-0-0.rar3.dallas-tx.us.xo.net (207.88.12.2)  172.136 ms  172.233 ms  172.256 ms
> 11  vb12.rar3.la-ca.us.xo.net (207.88.12.46)  171.863 ms  172.112 ms  171.890 ms
> 12  ae0d0.mcr1.la-ca.us.xo.net (216.156.0.114)  171.490 ms  171.477 ms  171.505 ms
> 13  207.88.81.198.ptr.us.xo.net (207.88.81.198)  173.491 ms  256.940 ms  173.369 ms
> 14  ip65-47-242-10.z242-47-65.customer.algx.net (65.47.242.10)  179.122 ms  179.613 ms  179.397 ms
> 15  140-239-191-10.dsis.net (140.239.191.10)  188.329 ms  192.338 ms  188.615 ms
>
> Steinar Haug, Nethelp consulting, sthaug () nethelp no