iGlass CMTS monitoring solution

[Eric J Esslinger <eesslinger () fpu-tn com>]

We've been looking at the iGlass's cable system monitoring solution for monitoring our cable system; It integrates with 
billing to give the ability, at a csr level, to allow them to directly lookup the status of a customer's cable modem 
(for example, online, offline, negotiationg, flapping), history, and also integrates with the CMTS and will make SNMP 
polls of the modems to see signal levels, CPE's attached, configured speed vs current actual speed, etc.

I was wondering if anyone had any comments for or against them, or of alternative companies or even open source 
alternatives. I'm perfectly fine with 'roll your own' but Nagios/cacti type monitoring really just doesn't cut it where 
this is concerned.

We're < 10k customers.

Contacting me offlist is fine. Thanks.



__________________________
Eric Esslinger
Information Services Manager - Fayetteville Public Utilities
http://www.fpu-tn.com/
(931)433-1522 ext 165



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