Re: TWC outage

["Adam Greene" <maillist () webjogger net>]

Thanks for various replies off-list which helped to troubleshoot this issue 
and possibly accelerate resolution.

Time Warner attributed the issue to a routing loop on the Level 3 network 
caused by some work last night. Based on a traceroute from a Webjogger 
customer, the loop was in Chicago.

As of about 4:45pm EDT things seem back to normal.

Thanks!
Adam

--
Webjogger
(845) 757-4000
ASN 20208



----- Original Message ----- 
From: Adam Greene
To: outages () outages org ; nanog () nanog org
Sent: Tuesday, March 31, 2009 11:18 AM
Subject: [outages] TWC outage


Seems to be an outage with Time Warner Cable in the upstate New York area
...

As far as I can tell, it's on AS7843.

I'm awaiting callback from an engineer for details ....

Adam

--
Webjogger
(845) 757-4000
ASN 20208

======

C:\>tracert www.authorize.net

Tracing route to www.authorize.net [64.94.118.77]
over a maximum of 30 hops:

 1    38 ms     1 ms     2 ms  10049.webjogger.net [204.8.80.49]
 2     6 ms     6 ms     7 ms  cpe-24-29-112-25.nyc.res.rr.com 
[24.29.112.25]
 3     8 ms     7 ms     6 ms  gig-12-2-nycmnyrdc-rtr1.nyc.rr.com 
[24.29.104.97]
 4     7 ms     7 ms     8 ms  gig1-0-0-nwrknjmd-rtr1.nyc.rr.com 
[24.29.130.182]
 5     7 ms     7 ms     6 ms  ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
 6     9 ms     8 ms     8 ms  ae-1-0.pr0.nyc20.tbone.rr.com [66.109.6.163]
 7     8 ms     9 ms     8 ms  66.109.9.210
 8     *        *        *     Request timed out.
 9     *        *        *     Request timed out.
10     *        *        *     Request timed out.
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

Trace complete.




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