nanog mailing list archives
Re: Network SLA
From: Stefan <netfortius () gmail com>
Date: Thu, 19 Feb 2009 14:16:42 -0600
Saqib Ilyas wrote:
Not necessarily as a direct answer (I am pretty sure there'll be others on this list giving details in the area of specific tools and standards), but I think this may be a question (especially considering your end result concern: *signing the SLA!) equally applicable to your legal department. In the environment we live, nowadays, the SLA could (should?!? ... unfortunately) be "refined" and (at the other end - i.e. receiving) "interpreted" by the lawyers, with possibly equal effects (mostly financial and as overall impact on the business) as the tools we (the technical people) would be using to measure latency, uptime, bandwidth, jitter, etc...Greetings I am curious to know about any tools/techniques that a service provider uses to assess an SLA before signing it. That is to say, how does an administrator know if he/she can meet what he is promising. Is it based on experience? Are there commonly used tools for this? Thanks and best regards
Stefan
Current thread:
- Network SLA Saqib Ilyas (Feb 19)
- RE: Network SLA Andreas, Rich (Feb 19)
- RE: Network SLA isabel dias (Feb 19)
- Re: Network SLA david raistrick (Feb 19)
- RE: Network SLA Holmes,David A (Feb 19)
- Re: Network SLA Stefan (Feb 19)
- Re: Network SLA Zartash Uzmi (Feb 23)
- RE: Network SLA Andreas, Rich (Feb 19)