Re: Craptastic Service! (was: Re: comcast price check)

["Sharma, Kapeel" <Kapeel.Sharma () McKesson com>]

This is BS how narrow minded our providers are.
--------------------------
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----- Original Message -----
From: Jeffrey Lyon <jeffrey.lyon () blacklotus net>
To: Ryan A. Krenzischek <ryan () bbnx net>
Cc: NANOG list <nanog () nanog org>
Sent: Fri Feb 20 22:28:30 2009
Subject: Re: Craptastic Service! (was: Re: comcast price check)

Ryan,

Last I talked to Comcast running BSD meant you're a hacker.

Jeff

On Sat, Feb 21, 2009 at 1:27 AM, Ryan A. Krenzischek <ryan () bbnx net>
wrote:
> Well that explains it all since we are a *BSD shop.
>
> Ryan
>
> On Sat, 21 Feb 2009, Jeffrey Lyon wrote:
>
> > Date: Sat, 21 Feb 2009 01:02:12 -0500
> > From: Jeffrey Lyon <jeffrey.lyon () blacklotus net>
> > To: Ryan A. Krenzischek <ryan () bbnx net>
> > Cc: NANOG list <nanog () nanog org>
> > Subject: Re: Craptastic Service! (was: Re: comcast price check)
> >
> > Ryan,
> >
> > It's always your equipment. You should know that none of their
> > customers have any clue how to run a network and therefore should
> > remove them immediately. Any customer who is not running Windows and
> > not connected directly to the router is to blame for any problems.
> >
> > Jeff
> >
> > On Sat, Feb 21, 2009 at 12:46 AM, Ryan A. Krenzischek <ryan () bbnx net>
> > wrote:
> > > Yes, they do.  You can find more information here:
> > >
> > > http://business.comcast.com/ethernet/dedicated-internet.aspx
<http://business.comcast.com/ethernet/dedicated-internet.aspx> 
> > > Although, I'm sufficiently disappointed with Comcast's Business
Cable
> > > service.  I have had them since 6-NOV-2008 and they took 4 months
and 1
> > > week
> > > to fix a cabling problem at the head-end for my business Internet.
> > > Apparently the head-end was wired wrong in regards to how power was
> > > supplied
> > > to it.  I had nothing but dropped packets and latency (400-500 MS,
> > > sometimes
> > > 1200 MS) problems.  I lost so much business.  I tried multiple times
to
> > > speak with a manager but they would only pick up their phone after I
sat
> > > for
> > > 30 minutes with the phone, pressing the redial key and placed 60
calls to
> > > them.  I had to call their corporate office and file a complaint.  I
am
> > > still having dropped packet issues.
> > >
> > > Comcast support also had the nerve to say it was my equipment and
that I
> > > should immediately disconnect everything.  Remind me again how is it
my
> > > problem with *MY* equipment when the modem takes 25 minutes to
sync/lock
> > > on
> > > the upstream channel?
> > >
> > > I would *highly* recommend a T1 or partial T3.  While they are more
> > > expensive and highly reliable, AT&T or other major telcos will fix
the
> > > problem within a reasonable SLA.  Comcast does NOT have a SLA.  It
took 4
> > > months to fix my problems on a business account.
> > >
> > > A Very Unhappy Comcast Customer,
> > >
> > > Ryan Krenzischek
> > >
> > > On Fri, 20 Feb 2009, Steven King wrote:
> > >
> > > > Date: Fri, 20 Feb 2009 23:45:48 -0500
> > > > From: Steven King <sking () kingrst com>
> > > > To: John Martinez <jmartinez () zero11 com>
> > > > Cc: NANOG list <nanog () nanog org>
> > > > Subject: Re: comcast price check
> > > >
> > > > Comcast has an Ethernet service?
> > > >
> > > > John Martinez wrote:
> > > > > Does any one here use comcast's ethernet services?
> > > > > If so, what is their price range?
> > > > >
> > > > >
> > > > > Thanks in advance.



--
Jeffrey Lyon, Leadership Team
jeffrey.lyon () blacklotus net | http://www.blacklotus.net
<http://www.blacklotus.net> 
Black Lotus Communications of The IRC Company, Inc.

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