nanog mailing list archives
Re: OOB customer communications (Re: Looking for Support Contact at Equifax)
From: Mike Lewinski <mike () rockynet com>
Date: Mon, 27 Apr 2009 10:31:02 -0600
Suresh Ramasubramanian wrote:
If your email and phone communications are down due to a connectivity break, and your customers get connectivity from you [assume no backup links, by default .. you'd be surprised at how many smaller customers get by with a single link and no backups at all. If their connectivity is down too - they just cant get to twitter right?
I can post status updates to our noc twitter account from my cell phone (so no reliance on local network) and any customers who are using a smartphone device can get updates from their mobile, also wholly OOB from our network. I imagine there's a way to get updates via pure SMS too. I think it's the melding of the mobile with the Internet that is what gives Twitter its real power.
I agree however that if the only Twitter access is via regular computer it loses most of its value in this situation.
Mike
Current thread:
- Looking for Abuse Contact at AT&T Stasiniewicz, Adam (Apr 25)
- Looking for Support Contact at Equifax John Martinez (Apr 26)
- Re: Looking for Support Contact at Equifax Ben (Apr 26)
- Re: Looking for Support Contact at Equifax John Martinez (Apr 26)
- OOB customer communications (Re: Looking for Support Contact at Equifax) Mike Lewinski (Apr 26)
- Re: OOB customer communications (Re: Looking for Support Contact at Equifax) JoeSox (Apr 26)
- Re: OOB customer communications (Re: Looking for Support Contact at Equifax) Suresh Ramasubramanian (Apr 26)
- Re: OOB customer communications (Re: Looking for Support Contact at Equifax) Mike Lewinski (Apr 27)
- Re: OOB customer communications (Re: Looking for Support Contact at Equifax) Brandon Galbraith (Apr 27)
- Re: OOB customer communications (Re: Looking for Support Contact at Equifax) Andy Davidson (Apr 29)
- Re: Looking for Support Contact at Equifax Ben (Apr 26)
- Looking for Support Contact at Equifax John Martinez (Apr 26)
- Equifax is experiencing a system wide outage tix #8015791 John Martinez (Apr 26)