nanog mailing list archives
Re: Level3 tries cell-phone style billing scam on customers
From: "Robert E. Seastrom" <rs () seastrom com>
Date: Thu, 31 Jul 2008 14:41:22 -0400
From: Patrick Giagnocavo [mailto:patrick () zill net]
Anyone else seeing this same behavior from Level3?
Orthogonal to this discussion, Level(3)'s support, while never great shakes compared to the exemplary service that I used to get from Looking Glass Networks, has in recent months taken a sharp turn for the worse. 52 hours for callback on hicap circuit outages, technicians who can't read the ticket ("call only between 0600 and 2300 EDT; site contact needs to sleep too"), and just general apathy and ennui more appropriate to an old-line incumbent (oh yeah, billing screw-ups too) have brought my dissatisfaction to record levels. Residential T-1 which I've had since 1996 - canceled yesterday. I'll suck it up on the MSS lossage and tunnel my stuff over a cablemodem. ---Rob
Current thread:
- Re: Level3 tries cell-phone style billing scam on customers, (continued)
- Re: Level3 tries cell-phone style billing scam on customers Jean-François Mezei (Jul 31)
- Re: Level3 tries cell-phone style billing scam on customers Gadi Evron (Jul 31)
- Re: Level3 tries cell-phone style billing scam on customers Jamie A Lawrence (Jul 31)
- Re: Level3 tries cell-phone style billing scam on customers Patrick W. Gilmore (Jul 31)
- Re: Level3 tries cell-phone style billing scam on customers Edward B. DREGER (Jul 31)
- Re: Level3 tries cell-phone style billing scam on customers Wayne E. Bouchard (Jul 31)
- Re: Level3 tries cell-phone style billing scam on customers Patrick W. Gilmore (Jul 31)
- Re: Level3 tries cell-phone style billing scam on customers Deepak Jain (Jul 31)
- Re: Level3 tries cell-phone style billing scam on customers Jeffrey Lyon (Jul 31)
- Re: Level3 tries cell-phone style billing scam on customers Robert E. Seastrom (Jul 31)