RE: What to do when your ISP off-shores tech support

["Michael K. Smith - Adhost" <mksmith () adhost com>]

> -----Original Message-----
> From: Matthew Black [mailto:black () csulb edu]
> Sent: Wednesday, December 24, 2008 10:32 AM
> To: Etaoin Shrdlu; nanog () nanog org
> Subject: Re: What to do when your ISP off-shores tech support
>
> On Wed, 24 Dec 2008 10:10:33 -0800
>   Etaoin Shrdlu <shrdlu () deaddrop org> wrote:
> > Matthew Black wrote:
> >
> > > On Wed, 24 Dec 2008 09:51:41 -0800
> > >  "Tomas L. Byrnes" <tomb () byrneit net> wrote:
> > >
> > > > Cox Communications has fully on-shore support. Here in SD they are
> > > > actually LOCAL.
> >
> > > In Verizon land, residential customers do not have
> > > CLEC voice or DSL alternatives. We do not have Cox.
> > > Our area is served by Charter Communications who has
> > > the broadband cable monopoly. Verizon has the fiber
> > > monopoly with their FIOS. AT&T fiber is not possible
> > > in Verizon land. Nobody competes against Verizon for
> > > residential service in Southern California.
> >
> > Sir, both COVAD and DSLExtreme beg to differ. Seriously. I just checked.
> >
> > --
> > The histories of mankind are histories only of the higher classes.
> >
> > Thomas Malthus
>
>
> Going through COVAD's interactive DSL chooser,
> there are no options for RESIDENTIAL service.
>
> <http://covad.com/web/index.html>
>
>
> DSLextreme is charging a higher price than Verizon
> and I suspect they are simply reselling Verizon's
> DSL rather than connecting my copper to their
> network. That's hardly what I consider CLEC service.
> I could be wrong and would switch if I could. But I
> don't see them offering voice and that's why I conclude
> they are reselling Verizon's DSL service.
>
> matthew black
> california state university, long beach

They are probably using Verizon for the local loop, but they also <hopefully> have their own DSLAM's and Layer 3 
network to transport your data.  That would be a good question to ask them.  It sounds like you have a price/quality 
issue going on.  Do you want to pay a little more for better service?  If price is your main qualifier then you may be 
stuck vis a vis quality.

Mike

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